Senior Client Relationship Manager

🕒 il y a 11 jours

🌺 Hawaii – Distant

🌺 Hawaii – Remote

⏰ Temps Plein

🟠 Senior

💰 Responsable de comptes

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CuraLinc Healthcare

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1980

🏥 Santé

👥 RH Tech

🤝 B2B

💰 Private equity en 2024-09

Healthcare • HR Tech • B2B

CuraLinc Healthcare est un fournisseur de santé comportementale pour les employés axé sur la clinique et leur programme d'aide aux employés (EAP). L'entreprise offre des avantages en matière de santé mentale pour les employeurs et une coordination des soins. Elle met en relation les employés avec des soins cliniquement appropriés—thérapie, coaching, psychiatrie à accès rapide, traitement des troubles liés à l'usage de substances, et un soutien de cliniciens agréés disponible 24h/24 et 7j/7—enrichis par des technologies telles qu'un compagnon de soins IA pour améliorer l'engagement et la détection précoce des risques. CuraLinc met l'accent sur des programmes financièrement durables avec des résultats mesurables (réclamations comprenant le service d'environ 22 millions de membres, environ 4 400 clients, une vitesse de réponse en moins d'un jour, et un retour sur investissement solide), ciblant les leaders d'entreprises et de prestations recherchant des solutions de santé mentale en milieu de travail, évolutives et basées sur des preuves.

Description

• Manage And Grow Client Relationships: Act as the Primary Point of Contact for a Defined Book of Complex EAP and Wellness Clients, Maintaining and Growing Business Relationships by Delivering a Strategic, Value-Added Experience, Leading Proactive Renewal Efforts, and Identifying Opportunities to Expand Services in Alignment with Each Client's Long-Term Goals • Provide Consultative Recommendations and Evaluate Program Performance: Offer Strategic and Consultative Recommendations to Help Clients Maximize The Value of Their EAP and/or Wellness Programs, Applying Deep Knowledge of Behavioral Health Trends to Translate Program Insights Into Actionable Strategies — While Continuously Evaluating Program Performance Through Executive-Level Business Reviews, ROI Analysis, and Close Coordination with Clinical and Operations Teams • Develop Client-Specific Engagement Strategies: Collaborate with Client Plan Sponsors and Their Brokers to Develop and Implement Tailored Engagement Strategies for EAP and/or Wellness Programs, Leveraging Knowledge of Workforce Demographics and Organizational Culture to Design Impactful, Multi-Channel Communication Campaigns That Drive Sustained Employee Participation • Coordinate Benefit Integration and Understand Product Suite: Navigate Complex, Multi-Vendor Benefit Environments to Ensure CuraLinc's EAP and Behavioral Health Services Integrate Seamlessly with a Client's Other Benefit Plan Components — While Maintaining a Comprehensive Understanding of CuraLinc's Product Suite, Market Trends, and Competitive Landscape to Serve as a Trusted Advisor to Clients, Brokers, and Consultants • Represent CuraLinc Healthcare: Represent CuraLinc at Both Live and Virtual Client Presentations, Finalist Meetings, Health Fairs, and Industry Events — Presenting Program Outcomes and Strategic Recommendations with Confidence and Authority, Reinforcing CuraLinc's Position as a Leader in Employer-Sponsored Mental Health • Coach, Collaborate, And Contribute to Team Success: Mentor and Support Junior Client Relationship Team Members While Actively Contributing to Team Meetings, Cross-Functional Initiatives, and Leadership Requests — Fostering a High-Performing, Collaborative Team Culture That Reflects CuraLinc's Mission and Values

🎯 Exigences

• Three or More Years of Business-to-Business Account Management Experience • Healthcare, Employee Benefits or Insurance Account Management Experience is Preferred (EAP, PBM, UM, Wellness, TPA, Carrier, Broker, etc.) • Bachelor's Degree Preferred • Working Knowledge of Microsoft Office Suite • Strong presentation and Communication Skills

🏖️ Avantages

• 100% company-paid single tier medical insurance • PTO • 401(k) with match • Dental insurance • Vision insurance • Life insurance • Disability insurance