Learning Operations Admin

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Curana Health

Site WebLinkedInTous les Emplois

1001 - 5000 employés

🤝 B2B

⚕️ Assurance santé

B2B • Healthcare Insurance

Curana Health est un prestataire de soins de santé spécialisé dans les soins primaires pour seniors et les services cliniques sur site dans les communautés de soins de longue durée et de logement pour personnes âgées. L'entreprise collabore avec des opérateurs, des payeurs et des plans Medicare Advantage pour mettre en œuvre des modèles de soins basés sur la valeur, offrant des équipes de soins dirigées par des médecins, des services de directeur médical, la coordination des soins (y compris la télésurveillance et l'APCM), la santé comportementale et les soins palliatifs. Curana met l'accent sur la réduction des réadmissions à l'hôpital, des chutes et de la polypharmacie tout en améliorant la satisfaction des résidents grâce à des soins communautaires intégrés, soutenus par la technologie et des partenariats avec les payeurs.

Description

• Triage and manage incoming requests in the learning inbox and company intranet inbox, ensuring items are acknowledged, routed, tracked, and closed out appropriately. • Monitor inboxes for urgency, follow established response patterns, and escalate issues when needed. • Maintain trackers, task boards, and other operational tools used to monitor requests, assignments, completions, and follow-up items. • Support the Learning team’s intake and coordination processes by helping log requests, update statuses, and keep work organized and moving. • Complete basic administrative tasks in Workday Learning, such as checking completion status, locating learning records, helping with assignments or enrollments, running and sharing reports, and supporting routine follow-up. • Test learning content for basic functionality prior to launching trainings in Workday. • Provide first-line support for common Workday Learning questions using established guidance and escalation paths. • Provide light administrative support related to Curana Hub, primarily by monitoring the inbox, routing questions, documenting requested updates or issues, maintaining up to date documents, and helping ensure requests get to the right owner. • Keep documentation, shared folders, templates, and process references organized and current. • Coordinate with team members to ensure open requests, tagged inbox items, and action items are visible and moving. • Provide varying general administrative and operational support to the Learning & Development team as assigned. • Perform other duties as assigned.

🎯 Exigences

• 1–3+ years of administrative, coordination, operations, customer support, or shared-services experience. • Strong organizational skills and comfort managing multiple requests at once. • Excellent follow-through and attention to detail. • Clear written communication and a professional, helpful service mindset. • Comfort working in systems like Workday, Microsoft Outlook, Teams, SharePoint, and similar platforms. • Ability to learn defined processes quickly and apply them consistently. • Comfort handling routine questions, triaging requests, and knowing when to escalate. • Experience managing high-volume inboxes, trackers, task boards, support queues, or ticketing platforms such as Freshservice strongly preferred. • Experience supporting LMS, training operations, or internal support workflows preferred. • Experience supporting shared mailboxes or request-routing processes preferred. • Experience with Monday.com or similar task-tracking tools is a plus.

🏖️ Avantages

• Professional development opportunities • Health benefits