Medical Customer Service Representative

🕒 il y a 1 jour

🌵 Arizona, California, +18 états de plus – Distant

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🌪️ Oklahoma – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $15 - $20 / heure

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💝 Support Client

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

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Currance

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2020

🤝 B2B

🏢 Entreprise

B2B • Enterprise

Currance est une entreprise de gestion du cycle de revenus axée sur la santé, qui s'associe à des hôpitaux, des systèmes de santé et des groupes de médecins pour rationaliser les processus de facturation, de collecte et de gestion administrative. Elle propose des solutions personnalisables, technologiquement avancées et hybrides — résolution d'assurance, gestion de l'assurance et services de bureaux commerciaux externalisés — afin d'accélérer les encaissements, de réduire les délais de créances et d'améliorer les rendements. Currance opère en tant que fournisseur de services B2B, offrant des améliorations consultatives et performantes du cycle de revenus au sein des grandes organisations de soins de santé et des communautés.

Description

• Answer incoming calls and emails from patients addressing billing inquiries, resolve patient complaints, and provide detailed information pertaining to medical services and policies. • Process patient billing inquiries, explain charges, insurance coverage, payment options, and facilitate resolution of billing discrepancies. • Update and maintain accurate patient records within the customer’s system ensuring confidentiality and compliance with HIPAA regulations. • Escalate patient complaints to leadership or the client as applicable. • Notify patients of outstanding patient responsibility balances. • Explain, with confidence, estimates of the services provided. • Validate patient coverage and benefits as needed using tools such as payer portals. • Participate and attend required team meetings, working sessions, and coaching meetings. • Escalate unresolved billing issues, reimbursement delays, and trends to leadership. • Achieve maximum reimbursement for services provided. • Other job duties as assigned.

🎯 Exigences

• High school diploma or equivalent. • Prior experience as a customer service representative or equivalent, ideally within the healthcare industry. • Knowledge of explanation of benefits (EOB), revenue collection, filling a claim, and patient medical records. • Knowledge of insurance reimbursement policies and procedures. • Knowledge of third-party operating procedures, regulations, and billing requirements as well as government reimbursement programs. • Strong organizational skills, multitasking, and adhering to deadlines. • Strong written and verbal communication skills. • Ability to proactively solve problems. • Knowledge of computer applications such as Microsoft Office, Teams, Zoom/Webex.