Outbound Call Center Rep

Emploi pas sur LinkedIn

🕒 il y a 27 jours

🥔 Idaho, Mississippi, +2 états de plus – Distant

🥔 Idaho – Remote 🎸 Mississippi – Remote 🗿 South Dakota – Remote ⚔️ Virginia – Remote

💵 $15 - $26 / heure

⏰ Temps Plein

🟢 Junior

📞 Téléconseiller

🚫👨‍🎓 Aucun diplôme requis

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CVS Health

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1963

⚕️ Assurance santé

🛒 Commerce de détail

🧘 Bien-être

Healthcare Insurance • Retail • Wellness

CVS Health est une entreprise américaine de premier plan dans le domaine de la santé, dédiée à l'amélioration de l'accès et de l'accessibilité financière des soins de santé. L'entreprise s'appuie sur une approche globale qui comprend les services de santé, l'assurance santé et la gestion des prestations pharmaceutiques. À travers ses filiales, telles qu'Aetna et CVS Caremark, CVS Health propose une gamme de services qui favorisent le bien-être, la gestion des maladies chroniques et une couverture abordable des médicaments prescrits. CVS Health exploite des pharmacies de proximité, fournit des services de pharmacie par correspondance et gère des programmes de médicaments spécialisés, visant à rendre les soins de santé pratiques et accessibles à tous. Animée par une mission de connecter les individus aux services de soins essentiels, CVS Health s'engage à favoriser des communautés en meilleure santé et à soutenir le bien-être de toutes les personnes.

Description

• Make an average of 50 outbound calls per hour placed by an automatic dialer system to offer, explain, and schedule a free in-home or virtual health evaluation with a provider • Follow 20+ approved scripts, ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy • Present a positive, professional, and high energy approach to clients, health plan members, and team members • Meet daily goals set by the department (i.e., 300-400 outbound dials per day, 25 appointments set per day, shift and attendance policy adherence, quality targets, etc.) in an office or remote environment • Adjust, reschedule, and cancel appointments with both members and contracted providers, as requested • Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems • Report member complaints and escalations immediately to Member Engagement Managers • Participate in peer side-by-side coaching as needed • Follow HIPAA and other security and privacy guidelines when handling protected health information accessed during normal work activities

🎯 Exigences

• A High School Diploma or equivalent is preferred • 1+ year call center experience OR 2+ years general work experience required • Previous outbound call center or high volume experience working in a metrics driven environment, with an auto dialer, and/or using scripts is preferred • A desire to work in an efficient, results-oriented outbound call center environment • Persuasive with the ability to rebuttal while treating all health plan members with professional courtesy • Good communication skills, friendly and conversational • Ability to adhere to a fixed daily schedule, including start, breaks, lunch, and end times • Strong computer skills and the ability to use multiple systems at the same time, while making calls

🏖️ Avantages

• Medical, Dental and Vision plans • Insurance starts the 1st of each month after the start date • Bi-weekly pay with monthly commission bonus potential • 401K, employee stock purchase program and tuition reimbursement • Employee discount programs