Senior Manager, Digital Product – Scheduling and Fulfillment Planning

Emploi pas sur LinkedIn

🕒 il y a 8 jours

🌵 Arizona, Illinois, +3 états de plus – Distant

🌵 Arizona – Remote 🌽 Illinois – Remote 🦞 Maine – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $118 450 - $236 900 / an

⏰ Temps Plein

🟠 Senior

👔 Manager

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CVS Health

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1963

⚕️ Assurance santé

🛒 Commerce de détail

🧘 Bien-être

Healthcare Insurance • Retail • Wellness

CVS Health est une entreprise américaine de premier plan dans le domaine de la santé, dédiée à l'amélioration de l'accès et de l'accessibilité financière des soins de santé. L'entreprise s'appuie sur une approche globale qui comprend les services de santé, l'assurance santé et la gestion des prestations pharmaceutiques. À travers ses filiales, telles qu'Aetna et CVS Caremark, CVS Health propose une gamme de services qui favorisent le bien-être, la gestion des maladies chroniques et une couverture abordable des médicaments prescrits. CVS Health exploite des pharmacies de proximité, fournit des services de pharmacie par correspondance et gère des programmes de médicaments spécialisés, visant à rendre les soins de santé pratiques et accessibles à tous. Animée par une mission de connecter les individus aux services de soins essentiels, CVS Health s'engage à favoriser des communautés en meilleure santé et à soutenir le bien-être de toutes les personnes.

Description

• Own Signify’s scheduling and fulfillment product roadmap • Design intelligent fulfillment and scheduling products that connect member needs with clinician supply • Define and execute the product strategy for member-to-provider matching and scheduling • Own appointment fulfillment and influence day-of execution experiences like reschedules, cancellations, no-shows, and last-minute changes • Partner with engineering, data science, and operations to design scheduling logic • Communicate complex concepts to influence peers and stakeholders • Proactively identify user or business needs and recommend innovative solutions • Develop a clear vision and short term and long-term roadmap with value definitions • Observe and interview users to aggregate and connect feedback into defined problem statements • Coordinate dependencies, communicate timelines, and manage stakeholder expectations • Develop and measure KPIs for scheduling fill rate, completed visit rate, etc. • Understand the healthcare industry and key trends

🎯 Exigences

• Bachelor’s degree • 7 or more years of professional experience including 5 years of product experience • Demonstrated ability to audit complex technical architectures, identify system bottlenecks, and successfully launch simplified, scalable product experiences that improve operational efficiency or customer satisfaction. • A strong track record of delivering products and ensuring customer success • Excellent written and verbal communication skills • Experience conducting user research, field observations, or interviews to develop structured problem statements, user personas, and journey maps that directly justify and prioritize product backlog features • Experience collecting, analyzing, and summarizing data from disparate sources to drive conclusions and recommendations. • Experience working in ambiguous, fast-paced, or '0-to-1' product environments, with a track record of establishing product processes, setting KPIs, and driving delivery with minimal oversight.

🏖️ Avantages

• Medical, dental, and vision coverage • Paid time off • Retirement savings options • Wellness programs