Senior Manager, Mental Well-being Operations Innovation

Emploi pas sur LinkedIn

🔥 il y a 17 heures

🦌 Connecticut, Idaho, +1 états de plus – Distant

🦌 Connecticut – Remote 🥔 Idaho – Remote 🤠 Texas – Remote

💵 $67 900 - $199 144 / an

⏰ Temps Plein

🟠 Senior

⚙️ Opérations

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CVS Health

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1963

🏥 Santé

⚕️ Assurance santé

🛒 Commerce de détail

Healthcare • Healthcare Insurance • Retail

CVS Health est une entreprise américaine de premier plan dans le domaine de la santé, dédiée à l'amélioration de l'accès et de l'accessibilité financière des soins de santé. L'entreprise s'appuie sur une approche globale qui comprend les services de santé, l'assurance santé et la gestion des prestations pharmaceutiques. À travers ses filiales, telles qu'Aetna et CVS Caremark, CVS Health propose une gamme de services qui favorisent le bien-être, la gestion des maladies chroniques et une couverture abordable des médicaments prescrits. CVS Health exploite des pharmacies de proximité, fournit des services de pharmacie par correspondance et gère des programmes de médicaments spécialisés, visant à rendre les soins de santé pratiques et accessibles à tous. Animée par une mission de connecter les individus aux services de soins essentiels, CVS Health s'engage à favoriser des communautés en meilleure santé et à soutenir le bien-être de toutes les personnes.

Description

• Identify high-value opportunities to improve member experience, operational performance, quality, and scalability through technology, automation, AI, and process innovation • Evaluate emerging technologies and develop strategies to enhance member engagement and self-service capabilities • Provide structured problem-solving, data-driven insights, and decision-oriented recommendations to Mental Well-being Operations leadership • Lead opportunity assessments, feasibility analysis, and solution evaluation • Develop executive-ready business cases, ROI analyses, financial models, and investment recommendations • Partner with Operations, Product, Technology, Finance, Strategy, Clinical, and Analytics teams to validate concepts and prioritize investments • Lead technology-enabled initiatives from concept through implementation and scale • Translate business needs into requirements, workflows, operating models, and user experiences • Drive launch readiness, testing, adoption, change management, and value realization • Develop and manage execution plans, milestones, dependencies, risks, and success metrics • Communicate progress, risks, and outcomes to stakeholders and leadership • Define KPIs and performance frameworks for adoption, operational impact, financial outcomes, and member experience • Analyze business, workforce, operational, and member data to identify trends and improvement actions • Establish reporting and governance processes to monitor performance and optimize results

🎯 Exigences

• 7+ years of experience in healthcare strategy, product, analytics, technology, innovation, or a related field • Demonstrated success leading complex, cross-functional initiatives in matrixed organizations • Strong analytical and quantitative skills • Advanced Excel proficiency • Experience with SQL, Tableau, Power BI, Looker, or similar tools is a plus • Experience developing business cases, ROI analyses, financial models, and executive-level recommendations • Ability to synthesize complex data into clear insights, decisions, and action plans • Exceptional communication, executive presentation, and stakeholder management skills • Proven ability to balance strategic thinking with operational execution • Strong project and program management capabilities, including risk management, prioritization, and delivery oversight • Ability to navigate ambiguity, influence without authority, and drive results in fast-paced environments • Strong ownership, accountability, attention to detail, and bias for action • Bachelor's degree required • Knowledge of health plan operations and healthcare technology environments preferred • Experience with behavioral health, Employee Assistance Programs (EAP), or related healthcare services preferred • Experience implementing AI, automation, digital engagement, or self-service capabilities preferred • Hiring preference given to candidates residing in the eastern and central time zone • Up to 10–15% travel

🏖️ Avantages

• CVS Health bonus, commission or short-term incentive program in addition to base pay • Award target in the company’s equity award program • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being