Account Manager

🕒 il y a 8 jours

🐎 Kentucky, Nevada, +4 états de plus – Distant

🐎 Kentucky – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote 🚗 Michigan – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $100 000 - $140 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

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CXT Software

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 1999

Logistics • Software • Transportation

CXT Software est un leader dans la fourniture de technologies de gestion de l'expédition du dernier kilomètre, de l'itinéraire et à la demande, répondant aux besoins logistiques à travers l'Amérique du Nord. Avec 25 ans d'excellence en service, CXT Software offre des solutions conviviales pour les conducteurs, les répartiteurs et les clients, permettant des processus de livraison efficaces grâce à une technologie pilotée par l'IA et une intégration transparente avec les applications métiers. Leur logiciel est évolutif avec les entreprises, garantissant des opérations optimisées dans diverses industries, y compris la logistique pour les soins de santé, l'automobile et le commerce de détail.

Description

• Own Net Revenue Retention (NRR) for your book of business — deliver against expansion, renewal, and retention targets • Identify up-sell and cross-sell opportunities and progress them to close • Build and maintain a healthy expansion pipeline (3–4x coverage) against quota • Proactively manage renewal cycles, identify at-risk accounts early, and execute recovery plans to maintain strong GRR performance • Maintain accurate pipeline and forecasts in CRM; clearly communicate expected outcomes and risks • Lead commercial conversations with customers — pricing, renewals, and contract changes • Partner cross-functionally with Product, Support, and Services to deliver customer outcomes and drive issue resolution • Contribute to building the AM function — refine playbooks, processes, and best practices, and provide feedback on what is and isn't working

🎯 Exigences

• 4–8+ years in mid-market SaaS Account Management, Customer Success, or Sales • Proven track record of independently identifying and closing expansion opportunities • Experience owning revenue targets (NRR, expansion, or renewals) • Strong commercial acumen and negotiation skills • Ability to manage multiple accounts and priorities effectively • Experience working cross-functionally to drive customer outcomes • Comfortable operating in an evolving, fast-paced environment • Proficiency with CRM tools (Hubspot, Salesforce); collaboration tools (Jira, Confluence, MS Teams); productivity tools (MS Office Suite, G-Suite)

🏖️ Avantages

• 100% Remote and Global: Enjoy the freedom to live your best life from anywhere in the world. • Flexible Work Environment: Work at times that suit you best. We prioritize results and customer satisfaction over rigid schedules. • Dedicated Growth Path: Receive consistent, meaningful feedback and support tailored to help you achieve your personal career goals. • Access to Leading Tools and Technology: Enhance your skills with the latest tools, playbooks, and technology. • Engaging Community Activities: Participate in coffee chats, happy hours, cooking classes, book clubs, and more!