Helpdesk Technician II

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CyberSheath

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2012

🔒 Cybersecurity

📋 Conformité

💳 Fintech

💰 Private Equity Round en 2021-12

Cybersecurity • Compliance • Fintech

CyberSheath est une entreprise spécialisée en cybersécurité, dédiée à aider ses clients à se conformer au Cybersecurity Maturity Model Certification (CMMC) du Département de la Défense des États-Unis, ainsi qu'aux normes NIST associées. Fort de son expérience, elle évalue, met en place et gère des mesures de sécurité pour garantir que ses clients respectent les exigences strictes en matière de cybersécurité. CyberSheath propose des services gérés personnalisés et des solutions innovantes, notamment leur Federal Enclave, pour faciliter une conformité rapide pour les sous-traitants de la défense.

Description

• Ability to provide exceptional customer support in a fast-paced remote Managed Services Practice • Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services • Provide day-to-day operational support for: Desktop and Server Operating Systems (Windows, Mac, Linux), Microsoft Office 365, Azure, Teams, OneDrive, SharePoint, Networking Devices (firewalls, switches, wireless access points), Line of Business Applications, On-premise and Cloud Backup and Disaster Recovery, Hardware peripherals (printers, monitors, docking stations, webcams, etc.), Mobile Devices / Mobile Device Management (MAM / MDM) • Provide escalation support as necessary for Level I Helpdesk staff • Assist with the onboarding and offboarding of clients, systems, and users • Deploy and maintain security tools and management agents • Maintain current notes and time entries for all requests in the helpdesk ticketing system • Create and maintain comprehensive documentation for internal and client systems • Work with third-party vendors to remediate issues as needed

🎯 Exigences

• Minimum 2+ years working for a Managed Service Provider (MSP) • Minimum of 5+ years’ experience working on an Information Technology Helpdesk using remote support tools • Experience using a helpdesk ticketing system for incident tracking and time entry (ConnectWise Manage preferred) • Prior experience using Remote Monitoring and Management (RMM) tools (i.e. – Automate, Labtech, Continuum, NinjaOne, etc.) • Ability to provide exceptional customer service in all situations • Possess strong troubleshooting, problem-solving, and verbal/written communication skills • Experience with Microsoft Windows desktop and server operating systems • Experience with Microsoft Office 365 / Azure administration • Proficiency with Microsoft Server Active Directory / Group Policy • Moderate networking experience including remote configuration and troubleshooting (TCP/IP, WIFI, VPN) • Knowledge of Microsoft Cloud Technologies including Office 365, Azure, Azure Entra ID, Endpoint Protection, Intune, Autopilot, etc. • Knowledge of scripting and automation tools a plus • Demonstrated ability to work in a team environment • Must be authorized to work for any employer in the U.S

🏖️ Avantages

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options