Auto IME Customer Service Admin

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Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

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Dane Street

Site WebLinkedInTous les Emplois

51 - 200 employés

⚕️ Assurance santé

📋 Conformité

🏛️ Gouvernement

Healthcare Insurance • Compliance • Government

Dane Street est un leader national dans les examens et évaluations médicales indépendants, fournissant des examens médicaux indépendants, des revues par les pairs et d'autres rapports médicaux objectifs, conformes et en temps opportun. Avec un vaste réseau de plus de 16 000 médecins, l'entreprise offre ses services dans plus de 25 000 emplacements et 100 spécialités, y compris les réclamations en matière de compensation des travailleurs, d'automobile, de responsabilité et d'invalidité. Dane Street soutient les assureurs, les administrateurs tiers, les organisations de soins intégrés et les entités fédérales/étatiques avec des analyses médicales expertes, les aidant à prendre des décisions précises. L'entreprise est reconnue pour sa qualité, ses délais d'exécution rapides et ses processus efficaces, recevant des distinctions telles que l'accréditation NCQA en gestion de l'utilisation et la certification Great Place to Work.

Description

• Draft incoming referrals including demographic information, diagnosis, requested due date, and specialty within a timely manner of receipt. • Correctly & accurately complete the intake process by closing the intake according to proper workflow procedures. • Filter through client emails throughout an 8-hour workday providing necessary information to the appropriate referral while also delegating/escalating emails to the appropriate team member. • Assist with Dane Street’s “Intake” to ensure that incoming referrals, records, fee schedules, etc. is uploaded into the respective case timely and with the appropriate notifications made. • Handle outreach emails/calls to clients in order to obtain the necessary information and/or medical records for the case to ensure proper handling. • Requesting and pulling medical records from client platforms such as iCase and uploading them to the respective referrals. Notify the CSR team once medical records are received. • Selecting and assigning incoming referrals. Ensuring the Queues are evenly distributed between CSR’s and QA’s. • Invoicing referrals on the CSR and QA board based on the confirmed physician’s fees and client quotes. • Assisting in auditing referrals with upcoming due dates to ensure the case was processed correctly. • Assisting with physician outreaches and referral assignments when team members are on PTO. • Other duties & special projects, as assigned and based on business needs.

🎯 Exigences

• EDUCATION/CREDENTIALS: • An Associate’s Degree or Bachelor’s Degree is preferred. • JOB RELEVANT EXPERIENCE: • Business experience in a healthcare and/or insurance setting is preferred. • JOB RELATED SKILLS/COMPETENCIES: • Present exceptional communication skills with a clear understanding of company business lines. The ability to apply critical thinking, manage time efficiently and meet specific deadlines. Computer literacy and typing skills are essential. • WORKING CONDITIONS/PHYSICAL DEMANDS: • Any lifting, bending, traveling, etc. required to do the job duties listed above. Long periods of sitting and computer work. • WORK FROM HOME TECHNICAL REQUIREMENTS: • Supply and support their own internet services. • Maintaining an uninterrupted internet connection is a requirement of all work from home position.

🏖️ Avantages

• Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace. • ABOUT DANE STREET: • A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.