Customer Service Specialist

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🤠 Texas – Distant

🤠 Texas – Remote

💵 $16 / heure

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💝 Support Client

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XACT

Site WebLinkedInTous les Emplois

201 - 500 employés

🤝 B2B

☁️ SaaS

B2B • Customer Service • SaaS

XACT est un fournisseur de solutions de support client qui améliore les profils de communication pour les organisations du monde entier. Fort de plus de 30 ans d'expérience, XACT propose une variété de services, y compris le support d'assistance client par téléphone, SMS, e-mail, et chat, ainsi que des services d'enquêtes sortantes et de réponse téléphonique. Leur mission est d'offrir un engagement client sans faille grâce à une formation approfondie, des implémentations personnalisées et des outils de support continus.

Description

• Provide excellent customer service from your secured home office. • Help patients schedule healthcare appointments. • Remain in a stationary position for prolonged periods while working at a computer. • Communicate effectively with customers over the phone and via email or live chat. • Perform repetitive tasks with attention to detail.

🎯 Exigences

• Must speak English & Spanish fluently. • Ability to remain in a stationary position for prolonged periods while working at a computer. • Ability to communicate effectively with customers over the phone and via email or live chat. • Must be able to perform repetitive tasks, such as typing, with attention to detail. • High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed. • Dedicated home office space, which is free from distraction. • A personal desktop computer running a licensed version of Windows 10 or higher, with 8 GB of RAM. • A 19″ flat panel monitor (minimum). • A webcam for training, compliance, and collaboration purposes. • A wired network connection (wireless is not permitted). • A USB headset with noise and echo cancellation for VOIP. • A modern mobile phone (iOS or Android) that can be used for multi-factor authentication purposes.

🏖️ Avantages

• Paid time off (PTO) • Flexible scheduling • Health insurance through United Healthcare • Dental insurance through Sun Life • Vision insurance through VSP • Supplemental products through Allstate