Key Account Manager

🕒 il y a 9 jours

⛰️ Colorado, Oregon, +2 états de plus – Distant

⛰️ Colorado – Remote 🌲 Oregon – Remote 🏰 Missouri – Remote ☕ Washington – Remote

💵 $25 - $39 / heure

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

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DAT Freight & Analytics

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1978

🚗 Transport

🏢 Entreprise

Transport • Analytics • Enterprise

DAT Freight & Analytics est un fournisseur de premier plan de services de place de marché de fret et d'analyses de données pour le transport routier en Amérique du Nord. L'entreprise exploite le plus grand réseau pour les transactions de fret, offrant des solutions pour les transporteurs, les courtiers et les expéditeurs afin d'associer efficacement les chargements aux camions aux meilleurs tarifs. Avec des services tels que l'affacturage de fret, les bourses de fret, les analyses tarifaires et les cartes carburant, DAT soutient l'industrie de la logistique et du transport en fournissant des informations critiques sur le marché et des outils opérationnels. Fondée en 1978 et ayant son siège à Beaverton, Oregon, DAT est une unité commerciale de Roper Technologies.

Description

• Manage a designated portfolio of 150 to 200 high-value accounts. • Achieve targets for account retention and identify and execute growth opportunities (upsell/cross-sell). • Proactively monitor and report on key account performance metrics, ensuring client satisfaction and achieving revenue targets. • Serve as the primary point of contact for resolving customer issues related to billing, contracts, and service adjustments (e.g., invoice questions, downgrades, cancellations). • Act as a strategic consultant to customers, leveraging in-depth market knowledge of the full truckload marketplace to prescribe complex, multi-product SaaS and data solutions that address their most pressing operational and financial challenges. • Partner with Product, Marketing, Legal, and Finance teams to secure resources, negotiate favorable national contracts, and champion customer needs, ensuring a superior end-to-end customer experience. • Utilize and maintain Salesforce as the system of record for all account intelligence, pipeline management, and strategic initiatives, ensuring a high level of data integrity and sales process rigor.

🎯 Exigences

• Bachelor's Degree is required. • Minimum of 3+ years of professional experience in Key Account Management, Sales, or a related commercial role. • 3+ years of experience in transportation/logistics or within the SaaS (Software as a Service) industry serving the transportation sector is required. • Demonstrated ability to manage a large portfolio of accounts while achieving retention and growth targets. • Exceptional skills in building and maintaining strong client relationships, including C-suite and primary decision-makers. • Strong analytical skills for reviewing product usage, adoption data, and key performance indicators (KPIs). • Proficiency with CRM software (e.g., Salesforce) and experience tracking deal stages, forecasts, and renewal activities. • Excellent communication, presentation, and negotiation skills.

🏖️ Avantages

• Medical, Dental, Vision, Life, and AD&D insurance • Parental Leave • Flexible Time Off (FTO) program • An additional 10 holidays of paid time off per calendar year • 401k matching (immediately vested) • Employee Stock Purchase Plan • Short- and Long-term disability sick leave • Flexible Spending Accounts • Health Savings Accounts • Employee Assistance Program • Additional programs - Employee Referral, Internal Recognition, and Wellness • Free TriMet transit pass (Beaverton Office) • Competitive salary and benefits package • Work on impactful projects in a cutting-edge environment • Collaborative and supportive team culture • Opportunity to make a real difference in the trucking industry • Employee Resource Groups