Customer Success Manager

🕒 il y a 15 jours

🇺🇸 États-Unis – Télétravail

💵 $90 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Datavant

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2017

⚕️ Assurance santé

☁️ SaaS

🏢 Entreprise

💰 €40 000 000 Series B en 2020-10

Healthcare Insurance • SaaS • Enterprise

Datavant est une entreprise de plateforme de données de santé dédiée à rendre les données de santé mondiales sécurisées, accessibles et exploitables. Elle propose un réseau propriétaire qui facilite la connectivité des données dans l'écosystème de la santé, permettant à plus de 60 millions de dossiers de santé d'être partagés entre plus de 70 000 hôpitaux et un vaste réseau de partenaires de données réelles. En fournissant des solutions pour les régimes de santé, les prestataires de soins de santé et les sciences de la vie, Datavant joue un rôle essentiel dans l'amélioration des soins aux patients et la réalisation d'analyses dans le secteur de la santé.

Description

• Own and manage a portfolio of enterprise accounts, building strong relationships across all levels and serving as a trusted advisor. • Lead customer onboarding and drive adoption processes, creating tailored growth plans to support usage, expansion, retention, and long-term loyalty across your assigned client portfolio. • Develop deep expertise and proficiency in the capabilities of our advanced medical data analysis products to effectively guide clients, transfer knowledge, and share best practices. • Deliver ongoing value by partnering cross-functionally with Product and internal teams to enhance the customer experience. • Facilitate regular client engagements including cadence meetings, QBRs, reporting, training, and other strategic and supportive interactions. • Proactively identify risks and opportunities, forecasting renewals and expansion within your client portfolio. • Partner with Sales to support contract renewals and identify upsell opportunities.

🎯 Exigences

• 3+ years of experience in a client-facing SaaS role (Customer Success, Account Management) supporting enterprise accounts. • Strong communication and presentation skills, with the ability to establish credibility with executive stakeholders. • Proven ability to manage relationships cross-functionally with Sales, Product, and R&D teams. • Customer-first mindset, with the confidence to drive strategic initiatives (product updates, enhancements) that support client needs. • Highly proactive, self-motivated, and responsive with strong problem-solving skills. • Ability to identify opportunities for improvement, develop creative solutions, and keep clients critically informed and engaged. • Strong project management and documentation skills. • Bachelor’s degree required. • Willingness to travel for key client engagements and conferences (~3-4 times per year). • Experience working with AI-based software (preferred). • Experience working with remote/distributed teams (preferred).

🏖️ Avantages

• Comprehensive health, dental, and vision insurance • Unlimited paid time off (PTO) plan, plus holidays • Retirement savings plan • Flexible work arrangements • Opportunities for career growth and development • Employee wellness programs • Generous parental and family leave