Customer Success Manager

🕒 il y a 16 jours

🏛️ District of Columbia, Washington – Distant

🏛️ District of Columbia – Remote ☕ Washington – Remote

💵 $100 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

SimpliGov

Site WebLinkedInTous les Emplois

11 - 50 employés

🏛️ Gouvernement

☁️ SaaS

⚡ Productivité

Government • SaaS • Productivity

SimpliGov est une plateforme puissante tout-en-un offrant l'automatisation des processus de workflow, des formulaires numériques et des signatures électroniques, principalement conçue pour les applications gouvernementales. La plateforme propose des outils sans code, permettant aux utilisateurs d'automatiser les processus sans nécessiter d'expertise technique. Ses outils complets incluent l'automatisation des documents, les signatures électroniques (SimpliSign), un concepteur de formulaires, l'accès linguistique pour les traductions et des analyses de performance. Reconnue pour son applicabilité dans les secteurs gouvernementaux étatiques et locaux, SimpliGov facilite la numérisation et la modernisation des services publics, tels que les services de la DMV, les opérations juridiques, les permis, et plus encore. Elle s'intègre parfaitement aux systèmes d'entreprise, garantissant une efficacité et une transparence accrues.

Description

• Own and manage a portfolio of accounts with clear alignment at the project, program and leadership levels. • Consultatively drive adoption by implementing success plans, building and expanding relationships, and delivering valuable performance insights. • Help maintain customer documentation, success plan tracking, and account records. • Track customer utilization and adoption metrics, highlighting trends or risks to the CSM team. • Prepare dashboards, meeting summaries, and materials for QBRs/EBRs. • Assist in gathering customer feedback and organizing it for internal teams. • Convey value by demonstrating progress in the customer’s program outcomes. • Hold Strategic /Executive Business Reviews to ensure value is realized at the leadership level. • Identify and support expansion opportunities by working with Sales to increase customer adoption and business objectives. • Collaborate with Product, Support, and Professional Services teams to ensure customers receive coordinated, consistent service. • Document product issues or enhancement requests and monitor progress toward resolution. • Support internal process improvements, including the use of AI tools to increase efficiency where appropriate. • Identify and facilitate training sessions, webinars, and resources that guide customers to increased adoption and best practices. • Maintain up‑to‑date knowledge of SimpliGov features to provide accurate guidance and direct customers to appropriate resources.

🎯 Exigences

• 5+ years of relevant, client-facing experience in customer success, account management, or consulting (required). • Strong background working with government or public sector clients (required). • Proven ability to influence senior stakeholders and present strategic recommendations to executives. • Operates with a bias to action and enthusiastically embraces change management. • Highly organized with strong attention to detail and follow‑through that thrives in a fast-paced, growing organization. • Strong account management skills with a track record of managing complex, multi-stakeholder initiatives. • Experience with SaaS/cloud-based applications and digital transformation programs. • Excellent communication, presentation, and interpersonal skills. • Demonstrated ability to create and execute adoption and success plans that drive measurable business outcomes. • Skilled in developing product use cases and guiding customers on best practices. • Highly organized with exceptional follow-through and the ability to balance multiple priorities in a fast-paced environment. • Passionate about public service and improving citizen experiences through technology. • Eagerness to grow into a Senior or Enterprise Customer Success Manager role or into people management over time.

🏖️ Avantages

• Medical, dental, and vision insurance plans, with significant employer contributions for employees AND dependents (contributions based on base-level plan; buyup plans available at additional costs) • Company-sponsored life, short-term, and long-term disability insurance • 11 Paid holidays • Flexible time off • 401k plan with 4% employer match • Monthly home office stipend • Monthly wellness stipend