Client Success Manager

🕒 il y a 16 jours

🌲 Oregon – Distant

🌲 Oregon – Remote

💵 $90 000 - $100 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🏆 Customer Success

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Quinsite, Inc.

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11 - 50 employés

💰 €5 900 000 Series A en 2023-05

Quinsite est un fournisseur leader de logiciels intégrés d'analyse de données de santé pour les cabinets médicaux, les hôpitaux et les organisations de santé, touchant plus de 25 millions de patients et plus de 2500 prestataires à l'échelle nationale. La Comprehensive Healthcare Analytics Platform™ de Quinsite intègre et analyse les données de systèmes disparates pour générer des informations exploitables, facilement accessibles via une interface conviviale qui propose un ensemble d'applications robustes et en temps réel visant à doter les dirigeants de la santé d'une visibilité sur l'ensemble de leur organisation afin de prendre des décisions basées sur les données qui augmentent la productivité, optimisent les ressources, améliorent la qualité et augmentent les revenus.

Description

• Serve as a proactive, strategic partner, aligning Quinsite’s analytics solutions with evolving client objectives. • Build and sustain strong relationships with key client stakeholders by understanding their business goals, challenges, and definitions of success. • Act as a trusted content SME, translating complex healthcare data and analytics concepts into accessible insights for diverse audiences. • Facilitate executive-level conversations to communicate value, uncover trends, and guide client strategy. • Identify and act on opportunities to maximize value from purchased content, and deeper engagement based on usage patterns, market shifts, and client goals. • Engage with sales to ensure client needs are met when platform expansion is appropriate. • Serve as the primary point of contact for assigned accounts, owning the full client lifecycle post-sale. • Lead and document client meetings, ensuring clear communication, alignment on goals, and consistent follow-up on deliverables. • Manage multiple projects and priorities simultaneously, gathering requirements, tracking timelines, and coordinating internal resources. • Ensure timely and accurate delivery of client solutions by coordinating across internal teams, advocating for client priorities, and driving alignment from requirements through execution. • Maintain detailed knowledge of the Quinsite platform, including architecture, data integration workflows, and analytics outputs. • Identify cross client needs using a growth mindset, translating gaps into Quinsite platform enhancement requests, and through communication of feedback to internal product and development teams. • Educate and empower clients to utilize Quinsite’s platform effectively and independently. • Monitor account health, adoption metrics, and engagement to proactively mitigate risk and address evolving needs. • Lead strategic business reviews and provide clear documentation of discussions, decisions, and action plans. • Champion best practices for client success and support client training, onboarding, and knowledge-sharing initiatives. • Support the planning and execution of client-facing events such as user groups, webinars, and industry conferences. • Help develop and share reusable client-facing materials and documentation that establish Quinsite’s thought leadership.

🎯 Exigences

• 5+ years of experience in client-facing roles within healthcare, including SaaS or analytics environments. • Proven ability to manage complex accounts, drive client satisfaction, and foster long-term growth. • Strong operational discipline and attention to detail; able to execute consistently while maintaining a strategic outlook. • Demonstrated ability to be a content SME—confident explaining healthcare data workflows, analytics outputs, and platform functionality. • Excellent written, verbal, and visual communication skills; comfortable interacting with stakeholders at all levels. • Ability to manage multiple priorities, adapt quickly, and lead in a fast-paced, remote-first environment. • Bachelor’s degree or equivalent professional experience.

🏖️ Avantages

• Health, dental, and vision coverage • Employer-Paid Short Term Disability & Optional LTD • 401(k) plan with employer match • 4 weeks Paid Time Off + 14 Company Holidays • Generous Parental Leave benefits