Customer Success Manager

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Flai

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2022

🤖 Intelligence artificielle

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

Flai est une plateforme alimentée par l'intelligence artificielle pour la classification rapide et précise et le traitement de grands ensembles de données LiDAR et de nuages de points. Elle offre des classificateurs d'IA pré-entraînés et personnalisés, un ensemble d'outils de traitement modulaire (plus de 40 processeurs) pour générer des produits livrables raster et vectoriels, un visionneur 3D en ligne et un déploiement flexible en tant qu'application web SaaS ou solution auto-hébergée. Flai cible les flux de travail de relevé UAV/aérien et mobile pour des industries comme la foresterie, l'inspection de lignes électriques, l'exploitation minière et la cartographie à grande échelle afin de transformer les données LiDAR non structurées en informations exploitables avec un minimum d'effort manuel.

Description

• Own onboarding and rollout: Lead implementations from kickoff to go-live across single rooftops and groups. Coordinate timelines, integrations, training, and launch checklists. • Drive adoption and outcomes: Ensure dealerships actually use Flai daily and see measurable impact (missed-call capture, appointment set rate, response time, show rate, retention, etc.). • Be the quarterback for the account: Build strong relationships with decision makers and day-to-day champions (GM, GSM, Fixed Ops Director, Service Manager, BDC Manager). • Run the operating cadence: Set up weekly check-ins, launch reviews, and QBRs. Create accountability around actions, metrics, and next steps. • Handle escalations like an operator: Triage issues fast, coordinate with product/engineering, communicate clearly, and keep trust high when something breaks. • Build the CS machine: Create repeatable playbooks for onboarding, training, renewals, expansion, and support handoffs. Help define what "good" looks like across a portfolio. • Renew and expand: Own retention and expansion motions (multi-rooftop rollouts, adding use cases, increasing volume). Identify growth opportunities and partner with sales when needed. • Close the product feedback loop: Translate dealership reality into crisp product feedback. Spot patterns, propose fixes, and help prioritize what matters most.

🎯 Exigences

• Proven Customer Success Execution: Experience owning a book of business and driving adoption/retention in a fast-moving environment. • Sharp Communication: Clear, confident, and organized with dealers. Strong at leading calls, training teams, and writing clean follow-ups. • Operational Discipline: Strong CRM hygiene, notes, tasks, and consistent account plans. You run a tight ship. • High Ownership: You don't wait for instructions. You identify problems, propose solutions, and drive outcomes. • Comfort with ambiguity: You can build the plane while flying it. Founding role means process + execution at the same time. • Nice to Have • Experience with dealer tech ecosystems (DMS/CRM/schedulers, call tracking, BDC workflows) • Experience scaling onboarding across multi-rooftop groups • Comfort with light technical coordination (integrations, data mapping, troubleshooting) • Experience with QBRs tied to dealership KPIs (RO count, appointments, CSI, retention)

🏖️ Avantages

• $85K-$135K OTE depending on experience • Equity • Full benefits including medical, dental, and vision • Flexible PTO • Small, high-trust team where your work has real impact from day one