Engagement Specialist

🕒 il y a 1 mois

☕ Washington – Distant

☕ Washington – Remote

💵 $22 - $25 / heure

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🚫👨‍🎓 Aucun diplôme requis

👻 Score fantôme 6%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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DaVita Kidney Care

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1994

🏥 Santé

⚕️ Assurance santé

💰 Post-IPO Debt en 2021-02

Healthcare • Healthcare Insurance

DaVita Kidney Care est une entreprise leader dans le domaine des soins de santé qui fournit des dialyses et des traitements associés aux patients atteints de maladies rénales. Engagée à améliorer la qualité de vie de ses patients, DaVita se concentre sur une prise en charge rénale intégrée et soutient son équipe diversifiée de professionnels de la santé, incluant des infirmiers, des diététiciens, des assistants sociaux et des techniciens de soins aux patients. L'entreprise met l'accent sur une culture forte, le développement de carrière et des bénéfices complets pour créer un environnement de travail inclusif et favorable pour ses employés.

Description

• Facilitate CHE completion in nephrology offices, dialysis clinics, or via telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments • Perform outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person • Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate • Maintain accurate documentation and communicate patient updates to the care team • Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement • Organize outreach efforts by urgency and importance to maximize patient impact • Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments • Perform outbound calls and respond to inbound calls from patients, providers, and Village resources • Complete non-clinical screenings and pathways under the guidance of the Manager; escalate to Integrated Care Nurse as needed • Assist the clinical team with moving patients through the continuum of care by completing tasks as directed • Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs • Communicate directly with patients in a timely and professional manner • Maintain accurate, complete, and confidential documentation • Demonstrate exceptional two-way communication, both oral and written

🎯 Exigences

• High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred • Previous IKC experienced required • 2+ years professional experience in customer service, patient-facing, or telephonic outreach roles preferred • Prior healthcare experience preferred • Intermediate proficiency in Microsoft Word, Excel, PowerPoint, and Outlook • Strong verbal and written communication skills, active listening, and motivational engagement techniques • Highly organized, with excellent time management and follow-through • Ability to work both autonomously and collaboratively with care team members. • Home workspace must provide a quiet, private environment with reliable high-speed internet.

🏖️ Avantages

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out • Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.