Commercial Operations Manager

🕒 il y a 1 mois

🇬🇧 Royaume-Uni – Télétravail

💵 £50 000 - £60 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

🇬🇧 Parrain de Visa de Travailleur Qualifié UK

Cette entreprise a parrainé des visas de Travailleur Qualifié du Royaume-Uni par le passé.

👻 Score fantôme 28%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Dayshape

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2016

🤖 Intelligence artificielle

🏢 Entreprise

☁️ SaaS

Artificial Intelligence • Enterprise • SaaS

Dayshape est un fournisseur de premier plan de logiciels de gestion intelligente des ressources alimentés par l'IA. La plateforme de l'entreprise optimise la planification des ressources grâce à une intelligence artificielle avancée qui traite des milliers d'options par seconde, offrant des fonctionnalités avancées telles que des finances de projet en temps réel, une planification par diagramme de Gantt et des rapports et tableaux de bord robustes. Les solutions de Dayshape visent à maximiser l'efficacité, la scalabilité et la rentabilité des entreprises de services professionnels. Elle cherche à responsabiliser les équipes, améliorer la satisfaction des clients et stimuler la croissance des affaires grâce à des intégrations transparentes et des flux de travail flexibles.

Description

• Develop and maintain commercial reporting frameworks covering pipeline, bookings, revenue performance, customer metrics, and marketing effectiveness • Prepare weekly, monthly, and quarterly commercial performance reports for executive leadership • Coordinate Board reporting packs with accurate, consistent commercial narratives • Analyse trends, identify risks and opportunities, and recommend performance improvements • Manage and optimise sales processes, workflows, governance, forecasting, pipeline reviews, and CRM data quality • Define KPIs, targets, and performance dashboards with Sales leaders • Support territory planning, account segmentation, and sales planning • Establish reporting for customer health, retention, renewals, expansion opportunities, and engagement metrics • Improve Customer Success objectives, lifecycle management, customer experience, and churn reduction • Track Marketing campaign performance, lead generation, conversion rates, ROI, and revenue contribution • Administer and own commercial systems, including CRM and reporting tools • Automate manual processes, maintain commercial process documentation, and drive continuous improvement • Coordinate Sales, Customer Success, Marketing, Finance, and senior leadership • Support strategic commercial initiatives through analysis, planning, and execution • Facilitate performance reviews and planning cycles • Ensure alignment of metrics, definitions, and reporting across teams

🎯 Exigences

• Experience in Commercial Operations, Revenue Operations, Sales Operations, Business Operations, or a similar role • Strong analytical skills with the ability to interpret complex datasets and communicate insights clearly • Experience supporting multiple commercial functions, including Sales, Customer Success, and Marketing • Demonstrable experience preparing executive and Board-level reporting • Advanced proficiency in spreadsheet modelling and reporting tools • Experience using CRM platforms such as HubSpot • Strong project management and organisational skills • Excellent written and verbal communication skills • Ability to manage multiple priorities in a fast-paced environment • Confident communicating new ideas and challenging the status quo • Experience within a PE-backed SaaS, technology, subscription, or high-growth business environment • Familiarity with Power BI, Tableau, or Looker • Knowledge of revenue forecasting methodologies and commercial planning processes • Experience implementing or optimising commercial systems and processes • Experience using Co-pilot, Claude, or other AI platforms • Commercially minded, detail-oriented, proactive, collaborative, resilient, and adaptable approach

🏖️ Avantages

• At least £1,000 per year to spend on professional and personal development • 33 days' holiday per year (including bank holidays), increasing by 1 day each year to a maximum of 40 days • Paid four week sabbatical in your fifth anniversary year on top of your holiday entitlement • Enhanced family leave policies • Private health insurance, including dental and vision benefits • Income protection and death in service cover • Matched 5% auto-enrolment workplace pension scheme • Access to wellbeing offerings, such as our Employee Assistance Programme and a dedicated counselling service • Volunteering time – up to 20 hours a year to participate in volunteer work • Regular All Hands meeting for inspiration and over-communication • Time out of the working week for team socials each month, with a mix of in-person and virtual options • Flexible working hours around 09:00–17:30 Monday to Friday • Remote work possibility for candidates in the UK • Hybrid working with no mandated office time • Genuinely nice, smart people to work with