Senior Customer Solutions Engineer

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $111 000 - $159 000 / an

⏰ Temps Plein

🟠 Senior

💻 Ingénieur Solutions

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dbt Labs

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51 - 200 employés

dbt Labs a pour mission de permettre aux professionnels de la donnée de créer et de diffuser des connaissances organisationnelles. Depuis qu'ils ont initié la pratique de l'ingénierie analytique grâce à la création de dbt—l'outil open source dédié à la transformation de données, conçu pour tous ceux qui maîtrisent le SQL—nous avons eu la chance de voir plus de 5 000 entreprises utiliser dbt pour développer des flux de travail analytiques plus rapides et plus fiables.

Description

• Diagnosing and resolving technically complex issues related to dbt, SQL queries, templating languages (Jinja/Liquid), and cloud data platforms. • Clarifying customer goals and context before jumping into solutions — ensuring that any workaround or fix is anchored in what the customer truly needs. • Root cause analysis — narrowing down issues quickly and precisely, resulting in faster time-to-resolution or high-quality escalation to engineering. • Communication excellence — setting expectations, providing timely updates, and ensuring that even long-running cases resolve with high customer satisfaction. • Bringing others along — explaining why something is happening, not just what’s happening, in a way that builds trust and shared understanding. • Creating documentation and internal enablement material that help the broader team level up and improve efficiency across the support org.

🎯 Exigences

• 5+ years in a technical consulting, advanced support, or software development role within a SaaS environment. • Proven experience troubleshooting SQL queries, templating languages like Jinja or Liquid, and working with YAML configurations. • Excellent written and verbal communication; able to explain symptoms, root causes, and solutions clearly. • Hands-on experience in managing escalations to Engineering, with attention to reproducibility and clarity. • A collaborative, humble, and detail-oriented teammate who is passionate about helping others succeed. • Comfortable working with distributed teams across time zones — especially cross-region Engineering partners.

🏖️ Avantages

• Unlimited vacation time with a culture that actively encourages time off • 401k plan with 3% guaranteed company contribution • Comprehensive healthcare coverage • Generous paid parental leave • Health & wellness stipend • Flexible stipends for: • Home office setup • Learning and development • Office space • And more