Director, Training & Development

🕒 il y a 8 jours

🇺🇸 États-Unis – Télétravail

💵 $90 000 - $150 000 / an

⏰ Temps Plein

🔴 Expert

👔 Directeur

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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DealerOn

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 2004

🚘 Automobile

📣 Marketing

☁️ SaaS

💰 Private equity en 2020-02

Automotive • Marketing • SaaS

DealerOn est un fournisseur de solutions de marketing digital et de logiciels pour les concessions automobiles à travers l'Amérique du Nord. Il propose la plateforme de sites web Cosmos et une gamme de services incluant des sites web adaptatifs, le SEO automobile, la publicité digitale ciblée de façon précise, la vente au détail numérique, la personnalisation, l'automatisation, la génération de leads, la gestion des annonces, les rapports et analyses (alimentés par GA4), la conformité (consentement et accessibilité) et les solutions IA (DealerOn Sidekick, OnPrompt). DealerOn dessert des concessionnaires indépendants et des groupes de concessionnaires multi-sites, met l'accent sur la génération de leads et l'optimisation de la conversion, et affirme aider plus de 7 000 concessionnaires automobiles à vendre plus de voitures de manière plus rentable.

Description

• Lead employee knowledge and skills development for DealerOn employees • Partner with company leaders to develop and execute strategies improving organizational knowledge, product skills, customer effectiveness, employee growth, and retention • Lead, manage, and mentor the training team, including establishing and measuring individual and team goals • Report to and collaborate with the Senior VP of Customer Success on department standards and SOPs • Establish relationships with peers, business unit leaders, and senior management • Develop long-term knowledge and skills growth plans and prioritize training resources • Design and implement onboarding, ongoing technical, refresher, coaching, customer-facing soft skills, and communication training programs • Own Salesforce Knowledge strategy, standards, governance, content ownership, review cadence, and article retirement • Train Success Managers to consult with dealers on DealerOn’s value proposition • Define and report training measures tied to business results, including ramp time, quality, error rates, and customer retention • Set team OKRs and individual KPIs and adjust programs based on results • Develop certification paths with team leadership and HR • Manage team staffing, recruitment, performance management, development, evaluations, and disciplinary actions • Collaborate with Support, Inventory, Product, Sales, and Operations to deliver training materials, tools, and processes • Coach employees and provide feedback and developmental opportunities • Develop, document, implement, and enforce operational policies and procedures through the internal knowledge base and LMS • Maintain current knowledge of products and processes and ensure employees receive current information • Partner with Product and Marketing on release-readiness for training, knowledge articles, and go-to-market enablement • Apply instructional design, learning technology, and AI to create scalable, role-specific training • Deliver training initiatives that improve proficiency, operational efficiency, and business results

🎯 Exigences

• Bachelor’s Degree in Education, Computer Science, Marketing, Project Management, Business Administration, or equivalent program • 7+ years of experience in leadership, ideally specific to technical training and/or technical support in the automotive industry • Excellent communication skills and ability to present complex technical issues clearly and concisely to a general audience • Demonstrated change leadership and passion for customer support and employee development • Excellent problem-solving skills with a service mindset • Ability to multitask and work in a fast-paced, energetic, continuously evolving environment • Proactive approach, high attention to detail and accuracy, consistent follow-up, and strong organizational skills • Strong written and verbal communication skills • Previous experience with Learning Management Systems such as TalentLMS and Salesforce Knowledge • Extensive automotive/IT experience upskilling a large learner population • Proven track record running successful training programs and strategic consulting within the Account Management Process • Preferred: 2+ years working in and knowledge of the automotive industry • Preferred: Previous management experience in a technical support environment • Preferred: Experience developing and delivering technical and soft skill training • Preferred: Experience in a high-tech, software, or SaaS company • Preferred: Strong management skills with attention to detail • Must be a US resident • Must pass a background check as a condition of joining the team

🏖️ Avantages

• Medical, dental and vision insurance • Company matched 401K plan • Flexible PTO + Sick Leave • 6 weeks paid Parental Leave • 8 Paid National Holidays • Company-paid basic Life Insurance • Voluntary supplemental Life Insurance • Voluntary long-term/short-term disability insurance • Voluntary Pet Insurance • Optional Healthcare/Dependent Care FSA Account

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