Field Operations Manager

Emploi pas sur LinkedIn

🕒 il y a 6 jours

🇺🇸 États-Unis – Télétravail

💵 $55 000 - $75 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

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Delta Group

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1983

💼 Conseil

🏥 Santé

🛡️ Assurance

Consulting • Healthcare • Insurance

Le Groupe Delta est une entreprise spécialisée dans les services de surveillance et d'investigation. Ils offrent une large gamme de solutions incluant leurs caméras de surveillance eRemote® originales, qui fournissent une couverture continue en haute définition à l'aide de caméras automatisées. Leurs services s'étendent aux enquêtes de fond, à la surveillance des réseaux sociaux, et aux services d'Unité Spéciale d'Investigations (SIU) complets, tels que des déclarations enregistrées, des interviews, et des enquêtes de scène. En outre, le Groupe Delta fournit des enquêtes de recherche médicale pour découvrir des antécédents médicaux détaillés. Opérant à l'échelle nationale, ils servent leurs clients avec une technologie de pointe et des enquêteurs expérimentés.

Description

• Lead daily field operations: Oversee the Remote Field Technician team's day-to-day work, including camera deployments, retrievals, support activities, scheduling, workload distribution, and overall field performance. • Coordinate communication across multiple departments to ensure timely service delivery. • Supervise, coach, and develop field staff: Partner with the Field Technician Lead to recruit, interview, hire, onboard, train, coach, and evaluate employees. • Conduct performance reviews, provide ongoing feedback, and support employee development while maintaining accountability for performance expectations. • Monitor operational performance: Review daily field activities, technician productivity, KPIs, quality metrics, and operational dashboards to identify trends, improve efficiency, and maintain high-quality service standards. • Resolve operational issues: Identify deployment challenges, troubleshoot field issues, collaborate with internal teams, and communicate operational updates, delays, and escalations to ensure timely resolution. • Manage administrative operations: Review and approve timesheets, expense reports, travel requests, schedules, overtime, and paid time off while balancing staffing needs and operational priorities. • Oversee equipment, inventory, and fleet operations: Manage camera systems, field equipment, inventory, and department vehicles to ensure assets remain properly maintained, compliant, available, and operational. • Monitor GPS/telematics data to support driver safety and fleet efficiency. • Support operational planning: Review referral viability and deployment feasibility, assist with resource planning, monitor operating expenses, and identify opportunities for process improvements and cost savings. • Prepare reporting and leadership updates: Develop weekly, monthly, and quarterly operational reports, provide insights on technician performance, safety, inventory, fleet operations, staffing, and recommend improvements that enhance operational effectiveness.

🎯 Exigences

• Bachelor's degree in Business, Criminal Justice, Operations Management, or a related field preferred, or an equivalent combination of education and supervisory experience. • Minimum three (3) years of leadership or supervisory experience managing remote or field-based employees. • Demonstrated experience leading geographically dispersed teams. • Strong organizational, analytical, and problem-solving skills. • Experience analyzing operational metrics, KPIs, and performance data. • Strong coaching, employee development, and leadership abilities. • Ability to prioritize multiple projects in a fast-paced environment. • Excellent written and verbal communication skills. • Proficiency with Microsoft Office Suite, Microsoft Teams, scheduling software, expense management systems, and other business applications. • Valid driver's license with an acceptable driving record. • Willingness to travel approximately 20–30% as business needs require. • Dedicated home office with reliable high-speed internet.

🏖️ Avantages

• Medical, dental, and vision insurance • Short-term disability (STD) and long-term disability (LTD) • Accident, hospital indemnity, whole life, and term life insurance options • 401(k) retirement plan (eligible after 90 days) • Generous paid time off (PTO) • Seven paid holidays • Sick Leave and Bereavement Leave • Paid Parental Leave • Professional development and training opportunities