Middle Python Backend Engineer – Virtual Agent AI Team (Remote)

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Diabolocom

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2005

🤖 Intelligence artificielle

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

Diabolocom est une plateforme omnicanale propulsée par l’IA, conçue pour transformer les interactions client en renforçant l’automatisation et l’assistance aux agents au sein des centres de contact. Leur offre comprend des fonctionnalités avancées telles que des agents IA, la synthèse d’appel, l’analyse de sentiments et la distribution dynamique des appels. Plébiscité par des leaders mondiaux du secteur, le cloud contact center de Diabolocom permet aux entreprises de délivrer des expériences client d’exception tout en optimisant la productivité des agents grâce à des intégrations transparentes avec les principaux systèmes CRM.

Description

• Co-architect scalable and efficient backend systems using Python. • Work hand in hand on a daily basis with the AI Operations team to deliver integrated solutions interfaced with frontend components in PoCs, components and customer-facing products, and also with a modern, cloud-native infrastructure platform. • Collaborate with cross-functional teams including Product Managers, backend and frontend engineers, AI Engineers to deliver high quality backend solutions powering high impact features. • Ensure high standards of code quality and security. Strong emphasis on automatic tests & Domain Driven Design. • Participate in API design, implementation and documentation for both internal APIs and those exposed to our third-party integrators. • Stay interested in the evolution of standards to advise and propose upgrade plans. • Your developments will contribute to the creation and the optimization of different innovative CCaaS tools & processes !

🎯 Exigences

• At least 6 years of relevant experience in backend development. • You have extensive hands-on experience with Python and CI/CD tools. • You have extensive experience designing and implementing microservice architectures in asynchronous and real-time environments. • You have strong experiences with testing methodologies and design practices. • You are autonomous and able to tackle problems by yourself. • You are curious, always a source of proposals. • You are on the lookout for new technologies and are always ready to learn new things. • You have excellent interpersonal skills. • You are fluent in English, French is a plus.

🏖️ Avantages

• A collaborative, multicultural environment that values professionalism, innovation, and knowledge sharing • The opportunity to work on a real product used daily by customers worldwide, with clear real-world impact • Work on large-scale, real-time, mission-critical communication systems, where reliability, performance, and technical excellence truly matter • Flexible working hours and remote work options • High-quality IT equipment of your choice • Clear growth paths with opportunities to take on increasing responsibility and influence technical decisions • A context to work in where your ideas are listened to and valued, and in which you can easily contribute and make a difference • Team building events : Ibiza, Porquerolles, Corsica… what’s next? 😎