A2P SMS Account Manager

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Direct7 Networks

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2014

🔌 API

📡 Télécommunications

🤝 B2B

API • Telecommunications • B2B

Direct7 Networks est une plateforme mondiale de messagerie d'entreprise et de communications (opérant sous SignTaper Technologies) qui fournit des API et des outils SaaS pour la messagerie d'entreprise. Elle propose des services SMS, WhatsApp Business API, Viber API, Verify (OTP) API, recherche de numéro, services eSIM, chatbots WhatsApp et une boîte de réception centralisée WhatsApp, ainsi que des SDK pour développeurs, intégrations et fonctionnalités de conformité (ISO 27001, Partenaire commercial Meta). L'entreprise cible les entreprises ayant besoin d'une messagerie programmable et d'authentification fiable à grande échelle dans plus de 190 pays avec un temps de disponibilité élevé.

Description

• Manage and grow a portfolio of enterprise customers, messaging aggregators, telecom operators, and strategic partners. • Develop strong relationships with key decision-makers and stakeholders across client organizations. • Drive revenue growth by increasing messaging volumes and expanding customer engagement across Direct7's product portfolio. • Identify and develop upselling and cross-selling opportunities for SMS, WhatsApp Business API, Viber, Verify API, Number Lookup, and other communication solutions. • Prospect, qualify, and onboard new customers and strategic partners. • Negotiate commercial agreements, pricing, and routing strategies to maximize profitability and customer satisfaction. • Monitor account performance, traffic trends, and customer activity to identify growth opportunities. • Collaborate with technical, operations, and carrier teams to ensure seamless service delivery and issue resolution. • Analyze market trends, competitor activity, and industry developments to uncover new business opportunities. • Conduct regular business reviews with clients and present performance reports, recommendations, and growth strategies. • Maintain accurate records of customer interactions, opportunities, forecasts, and pipeline activity within CRM systems. • Ensure compliance with industry regulations, carrier requirements, and messaging best practices. • Represent Direct7 Networks at industry events, conferences, and partner meetings when required.

🎯 Exigences

• 3–5 years of experience in A2P SMS, CPaaS, telecommunications, messaging, or a related industry. • Proven experience in account management, business development, sales, or partner management. • Demonstrated track record of meeting or exceeding revenue, growth, or account performance targets. • Strong understanding of the A2P SMS ecosystem, messaging aggregators, telecom operators, and messaging routes. • Experience managing enterprise customers and strategic partnerships. • Excellent communication, negotiation, presentation, and relationship-building skills. • Strong analytical and commercial mindset with the ability to interpret performance and revenue data. • Knowledge of global messaging regulations, compliance requirements, and industry best practices. • Experience using CRM systems, reporting tools, Excel, and messaging platforms. • Ability to work independently in a remote environment while managing multiple priorities and accounts.

🏖️ Avantages

• Competitive salary and performance-based incentives. • Fully remote work environment with a global team. • Opportunity to work with leading enterprises, telecom operators, and messaging providers worldwide. • Career growth within a fast-growing global CPaaS company. • Exposure to innovative communication technologies and international markets.