Strategic Account Manager

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Dizzion

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2011

☁️ SaaS

🏢 Entreprise

🔒 Cybersecurity

💰 Private Equity Round - Dizzion en 2021-01

SaaS • Enterprise • Cybersecurity

Dizzion est un fournisseur de solutions Cloud PC et Desktop-as-a-Service (DaaS) qui offre des bureaux virtuels et des applications aux utilisateurs à travers n'importe quel appareil et navigateur. L'entreprise prend en charge des déploiements multi-cloud et hybrides auprès des principaux fournisseurs de cloud, offre un point de terminaison sécurisé basé sur navigateur à confiance zéro (Halo) pour un accès sécurisé, et propose des services gérés, une sécurité de niveau entreprise et une conformité, ainsi qu'un support 24/7 pour aider les organisations à faire évoluer le travail à distance, les charges de travail GPU/IA, et les déploiements spécifiques à l'éducation ou à l'industrie.

Description

• Serve as the primary business contact for an assigned portfolio of customers, including mid-market and enterprise accounts. • Build and maintain strong relationships with executive sponsors, business stakeholders, and key decision-makers. • Demonstrate a deep understanding of the customer journey, including implementation milestones, time-to-value benchmarks, and the transition from onboarding to steady-state success. • Apply proactive health measurement practices to identify risk signals early and drive interventions before issues escalate. • Partner with Technical Account Management and Support teams to ensure customers consistently achieve expected outcomes. • Proactively manage renewal timelines, flag risks early, and develop mitigation strategies with clear ownership. • Monitor account health and customer engagement metrics using CRM and health scoring tools to stay ahead of churn signals. • Maintain accurate, current data in CRM including: account health scores, stakeholder maps, open risks, and renewal status. • Apply AM best practices around health scoring, engagement cadences, and escalation frameworks to manage portfolio risk systematically. • Identify and develop opportunities for expansion, upsell, and cross-sell within existing accounts. • Map customer organizations to uncover additional stakeholders, departments, and use cases. • Align Dizzion solutions with the customer's evolving business needs to build a clear path to additional value. • Support contract negotiations and expansion discussions to drive revenue growth and customer value. • Act as the internal advocate and coordinator for assigned customers. • Partner closely with Product, Support, Engineering, and Operations teams to resolve customer challenges and improve the customer experience. • Facilitate communication between customers and internal stakeholders to ensure alignment and accountability. • Surface customer feedback and market insights to inform product and service improvements. • Help customers define, track, and communicate the business value of their Dizzion investment. • Translate technical platform capabilities into tangible business outcomes for non-technical stakeholders. • Drive adoption initiatives that improve platform utilization, customer satisfaction, and long-term retention. • Support customer reference, case study, and advocacy programs where appropriate.

🎯 Exigences

• Proven experience in a Customer Success, Account Management, or related customer-facing role within a SaaS environment. • Deep familiarity with the full customer lifecycle — from implementation and onboarding through renewal and expansion — and the discipline to manage it proactively. • Strong command of CRM tools (Salesforce preferred) and health scoring methodologies; comfort operating from data to drive decisions. • Demonstrated ability to manage a portfolio of accounts while balancing retention risk, expansion opportunity, and executive relationships. • Technical curiosity and the ability to understand and articulate a cloud-based platform to both technical and non-technical audiences. • Excellent communication, presentation, and organizational skills.

🏖️ Avantages

• Comprehensive medical (including telehealth) • Dental and vision plans • Employee assistance program • Employer paid basic life insurance and AD&D • 401(k) retirement plan • Flexible paid time off, work hard and take time when you need it • Generous holiday schedule • Voluntary short and long-term disability • Awesome coworkers!