Commercial Lines Account Manager

🕒 il y a 7 jours

🌵 Arizona, Texas, +1 états de plus – Distant

🌵 Arizona – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $55 000 - $70 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💰 Responsable de comptes

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Donegal Insurance Group

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1893

Insurance

Le groupe d'assurance Donegal est une entreprise qui propose une large gamme de produits d'assurance pour les besoins personnels et commerciaux. Leurs offres d'assurance personnelle comprennent l'assurance automobile, l'assurance habitation, la responsabilité civile personnelle, l'assurance incendie de logement et l'assurance des propriétaires de bateaux. Pour les clients commerciaux, ils proposent des assurances pour les propriétaires d'entreprises, une assurance pour les entrepreneurs, des polices d'assurance multi-risques commerciales, une assurance automobile commerciale, et plus encore. De plus, le groupe d'assurance Donegal fournit des services spécialisés tels que l'indemnisation des accidents du travail, la responsabilité civile des pratiques d'emploi, l'assurance responsabilité civile des débits de boissons et l'assurance agricole. Ils s'engagent dans l'engagement communautaire et soutiennent diverses organisations caritatives comme l'American Cancer Society et Habitat for Humanity. Leurs services incluent des services complets pour les clients et les agences, ce qui en fait un choix fiable pour les besoins d'assurance.

Description

• New Business responsibilities focused on new business applications, quotes, direct quotes, account cross sell, account rounding, account upsell and bookrolls • Account Management inclusive of renewal underwriting, endorsement processing, certificates of insurance and account support as needed • Serve as the primary contact and liaison with agents of the Service Center and managing the day-to-day servicing, renewals, and new business • Manages account(s) oversight directly with customers and agents to include New Business quoting, direct quoting and Renewal Underwriting • Respond to questions regarding product availability and discounts, billing and payment options, policy status, complaints and other customer/agent inquiries in a first time final manner. • Deliver strong customer service by responding within 24 hours to inquiries, concerns, emails, and faxes, and returning phone calls same day • Efficiently handle incoming calls and/or e-mails from existing customers and agents. May handle outbound calls and follow up work as required to process requests • Provide accurate policy information to policyholders and agents regarding commercial lines insurance products • Develop and maintain relationships with agents, customers, other team members • Maintain current understanding of service techniques, underwriting guidelines and product offerings • Research underwriting information and request appropriate underwriting support documentation needed for each account

🎯 Exigences

• Bachelor's Degree OR: Associate’s Degree and two (2) or more years of experience in customer service, agency, and/or underwriting experience at a company or agency level • High School Diploma and four (4) years of experience in customer service, agency, and/or underwriting experience at a company or agency level • Property and Casualty Agent’s License strongly preferred • Minimum of two (2) to four (4) years of customer service, agency, and/or underwriting experience at a company or agency level. • Experience in the commercial lines sector of insurance preferred. • Basic knowledge of property/casualty insurance products, insurance processing systems/procedures, Best Practices, state regulations, and customer service practices • Demonstration of self-development through attainment of professional insurance designations, CIC, CISR, CLCS, etc.

🏖️ Avantages

• Medical, Dental, and Vision Coverage : Available to you and your dependents. Coverage begins the first of the month after start date. • 401(k) with the first 3% matched at 100% : the next 6% is matched at 50% • Paid Time Off : Paid vacation, sick days, paid holidays, & bereavement days • Career Development : Including college partnership discounts and industry designation(s) reimbursements • Additional benefits include company-paid basic life insurance; short & long-term disability insurance; employee stock purchase plan; and employee assistance program (EAP).