Associate Solutions Architect

🕒 il y a 7 jours

🇺🇸 États-Unis – Télétravail

💵 $125 000 - $191 667 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💻 Ingénieur Solutions

🚫👨‍🎓 Aucun diplôme requis

👻 Score fantôme 2%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Drata

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2020

🔒 Cybersecurity

📋 Conformité

☁️ SaaS

💰 €100 000 000 Series B en 2021-11

Cybersecurity • Compliance • SaaS

Drata est une plateforme de gestion de la confiance et de conformité continue, native de l'intelligence artificielle, qui automatise les processus de gouvernance, de risque et de conformité (GRC) pour les entreprises. Elle centralise la collecte des preuves, la surveillance des contrôles, le suivi des risques internes et des fournisseurs, et l'automatisation des questionnaires pilotée par l'IA pour accélérer les audits, les examens de sécurité et les cycles de vente. Drata s'intègre à de nombreux systèmes, prend en charge plusieurs cadres de conformité (SOC 2, ISO 27001, HIPAA, RGPD, NIST, FedRAMP, etc. ), et cible les startups ainsi que les grandes entreprises cherchant à évoluer en toute sécurité et à prouver leur fiabilité.

Description

• Serve as a customer-facing technical expert for Drata’s commercial customer segment • Drive retention and technical health across a commercial customer portfolio through signal-based engagement and targeted technical guidance • Increase customer self-sufficiency and platform adoption by resolving friction points and directing customers to digital resources • Own a book of business and monitor account technical health and platform adoption • Identify health score drops, usage threshold alerts, and renewal risk flags and proactively engage at-risk customers • Provide limited-scope technical support for bounded integration or solutioning questions • Partner with Customer Success Managers on customer priorities, renewals, and expansion opportunities • Contribute to and maintain Drata Academy technical modules, how-to guides, help articles, and walkthrough videos • Design, develop, and deliver technical workshops and webinars • Identify self-service content gaps using support trends, escalations, and customer feedback • Partner with Product and Customer Education teams to keep digital content accurate and current • Develop working knowledge of APIs, desktop applications, logging, database architecture, scripting, and documentation • Build familiarity with identity/SSO, cloud infrastructure, CI/CD pipelines, MDMs, EDRs, and HRIS providers • Help customers adopt Drata’s AI-powered features • Stage, reproduce, and document platform behavior and customer issues • Participate in UAT sessions with Product Management • Communicate commercial-segment trends to inform product advocacy and SA prioritization • Support cross-functional technical documentation and enablement sessions • Escalate complex or out-of-scope issues to senior Solutions Architects

🎯 Exigences

• 3–5 years of experience in a Solutions Architect, Technical Account Manager, Customer Success Engineer, or equivalent role in B2B SaaS environments • Experience producing technical content, including help articles, video walkthroughs, or e-learning modules, strongly preferred • Experience in security or compliance-related industries is a plus • Familiarity with AI-powered tools or platforms, with willingness to develop deeper expertise in AI-assisted compliance workflows • Foundational experience with AWS, GCP, or Azure • Working knowledge of desktop applications and machine architecture on Windows, Mac, and Linux, including Chrome OS • Experience with REST APIs and JSON • Foundational experience with JavaScript, Python, or Bash/Shell/Unix scripting • Strong written and verbal communication skills • Comfort presenting to groups in webinar or workshop formats • Ability to manage a customer portfolio and multiple content workstreams simultaneously • Must be located in the United States

🏖️ Avantages

• Stock equity • Up to 100% employer-paid medical, dental, and vision premiums for employees and dependents • Comprehensive wellness benefits • Healthcare concierge services • 401(k) plan • Company-paid life and disability insurance • Tax-advantaged spending accounts • Discounted voluntary offerings • Paid parental leave after six months of employment • Kindbody fertility and family-building benefits • Dedicated leave specialists • Annual professional and personal development stipends • Internal learning opportunities • Flexible vacation policy • Paid holidays