Customer Service Representative

🕒 il y a 1 jour

🌵 Arizona, Florida, +5 états de plus – Distant

🌵 Arizona – Remote 🐊 Florida – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💝 Support Client

🦅 Parrain de Visa H1B

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DriveTime

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2002

🛒 Commerce de détail

🚗 Transport

💸 Finance

Retail • Transport • Finance

DriveTime est une entreprise de vente au détail automobile de premier plan, concentrée sur la révolution de l'achat de voitures. L'entreprise est fière de son approche de tarification transparente, éliminant les négociations et offrant une expérience client inégalée. DriveTime exploite des centres de reconditionnement pour redonner vie aux véhicules d'occasion, avec une formation complète et un équipement de pointe. Les opérations de l'entreprise sont rationalisées pour une productivité optimale et un support client, avec une équipe dynamique impliquée dans les services de prêts et les fonctions corporatives. DriveTime s'engage à créer un impact positif en favorisant un environnement de travail solidaire qui valorise l'intégrité, la collaboration et la diversité des parcours.

Description

• Responsible for inbound and outbound phone calls where you’ll be educating and answering questions regarding the customer's warranty. • Simplifying the overly complex and frustrating world of automotive warranties. • Anticipating customer needs by evolving self-service options while providing world-class customer service. • Managing customer conflict effectively in a fast-paced call center environment.

🎯 Exigences

• High School diploma required; Associate or Bachelor’s degree is preferred • 3+ years of experience working in a customer service role with conflict resolution. • Since we talk about cars all day long, experience in the automotive industry is a huge plus! • Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing is preferred.

🏖️ Avantages

• Work From Home. Feel free to rock the casual wear while still being camera ready. • Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. • 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. • Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. • Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is. • Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! • Consistent Work Schedule. You’ll get a set schedule Monday through Friday, with rotating Saturdays! With that, we do ask for some flexibility and overtime as needed. • Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day. • In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout! • Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out! • Paid Time Off. Not just lip service: we work hard, to play hard ! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!