Technical Account Manager

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DuBois Chemicals, Inc.

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1001 - 5000 employés

Fondée en 1920

Manufacturing • Chemicals • Water Treatment

DuBois Chemicals, Inc. est un fournisseur de premier plan de produits chimiques spécialisés, offrant une gamme complète de produits et services pour diverses industries. L'entreprise fournit des solutions sur mesure dans la fabrication, la transformation des aliments et des boissons, la pâte et le papier, le traitement de l'eau, l'entretien automobile et le lavage de flottes. Avec plus de 100 ans d'expérience, DuBois associe une chimie avancée, des solutions d'équipement et des services techniques pour améliorer la qualité des produits et réduire les coûts pour ses clients. Leurs solutions axées sur l'industrie incluent des fluides de travail des métaux, des nettoyants industriels, des lubrifiants et des agents de prévention de la rouille, parmi tant d'autres. DuBois s'engage en faveur de la sécurité, de l'innovation et de la durabilité, offrant des produits et services conçus pour optimiser la performance et l'efficacité des entreprises dans le monde entier.

Description

• Serve as the primary technical point of contact, building trust and strong relationships within paper mill accounts. • Effectively offer strategic advice, best practices, and proactive recommendations for product implementation and optimization. • Address complex product-related queries, resolve issues quickly and minimize business disruption for the customer. • Maintain in-depth knowledge of DuBois’ specialty chemical solutions and the customers’ unique technical environment. • Educate customers on new features and best practices to drive optimal product adoption and usage. • Work closely with the District Sales Manager to develop strategic account plans and manage an opportunity pipeline in Customer Relationship Management (CRM). • Lead technical check-ins and actively participate and contribute during Business Reviews ensuring clear quantification and articulation of the value DuBois’ solutions create for the customer. • Effectively collaborate with the customer and our company internal teams (Sales, Service, R&D, Portfolio Management) to ensure we are delivering on our promises to the customer. • Provide regular feedback from the customer to the Portfolio Management and Research & Development teams. • Consistent presence at customer site to ensure adequate service and support coverage, prevent churn and increase sales and profitability.

🎯 Exigences

• 10+ years’ experience with Paper and Pulp specialty chemical solutions, technical support, and account management is required. • Excellent customer service skills to build and maintain positive customer relationships. • Ability to solve customers’ technical challenges and assist with improvement process utilizing product knowledge. • Document and communicate service findings for every customer visit within CRM. • Goal oriented and initiative-taking approach to seeking new business. • Critical thinking and problem-solving skills with attention to detail. • Proficient in performing technical/mechanical on-site testing. • Excellent communication (oral, written) and presentation skills. • Proficient in Microsoft Office and Customer Relationship Management (CRM) and analytical tools • Ability to work independently with minimal supervision. • Ability to travel up to 25% including overnight travel.

🏖️ Avantages

• health insurance • dental insurance • vision insurance • life insurance • 401k with company match • paid holidays • vacation time • income protection plans