VP, Delivery & Customer Success

🕒 il y a 4 mois

☕ Washington – Distant

☕ Washington – Remote

⏰ Temps Plein

🔴 Expert

🏆 Customer Success

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Dura Digital

Site WebLinkedInTous les Emplois

11 - 50 employés

☁️ SaaS

🤖 Intelligence artificielle

🤝 B2B

SaaS • Artificial Intelligence • B2B

Dura Digital est une entreprise fondée par Fernanda Badano qui se spécialise dans l'aide à la transformation numérique des entreprises de ses clients. La société propose une gamme complète de services, incluant le design centré sur l'humain, l'ingénierie avancée et les solutions d'intelligence artificielle. Avec un engagement envers l'innovation et un modèle de studio à double localisation, Dura Digital se concentre sur la réalisation du futur numérique pour ses clients. Basée à Seattle, aux États-Unis, avec des bureaux à Montevideo, Uruguay et Edmonton, Canada, l'entreprise exploite les talents technologiques locaux pour offrir des solutions complètes qui répondent aux défis et opportunités évolutifs des technologies d'intelligence artificielle générative.

Description

• Own end-to-end delivery across all Dura Digital studios, ensuring our mission is reflected in every project we deliver • Lead delivery strategy, standards, and governance to ensure world-class execution across AI, data, design, engineering, and product engagements • Drive excellence across scope management, quality, timelines, financial performance, and client outcomes • Serve as the senior point of escalation for key client relationships, ensuring delivery aligns with expectations and strategic goals • Drive customer satisfaction across all engagements, ensuring clients feel empowered and supported through their AI-enabled transformation • Own delivery financials, including project profitability, margin targets, utilization, forecasting, and resourcing • Lead and mentor delivery leaders across global studios (Engineering, Data & AI, Human-Centered Design, Product) • Partner closely with Sales, Client Success, Marketing, Product, and studio leadership to align delivery operations with business strategy

🎯 Exigences

• 10+ years of experience delivering complex digital transformation, AI, data, engineering, or enterprise technology solutions • 5+ years in a senior leadership role overseeing multi-disciplinary delivery organizations • Strong understanding of modern delivery frameworks (Agile, DevOps, AI/ML lifecycle, product delivery) • Proven ability to manage profitability, budgets, forecasts, and utilization across a portfolio of projects • Exceptional communication, stakeholder management, negotiation, and conflict-resolution skills • Experience leading remote, dual-shore, or global delivery teams • A genuine alignment with Dura Digital’s mission and values: you empower clients, elevate teams, and lead transformation with clarity and empathy.

🏖️ Avantages

• Competitive compensation • Supportive leadership • Significant opportunity for impact and career growth • Remote-first, collaborative international culture committed to quality, creativity, and meaningful client outcomes