Benefits Administration Specialist

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Employee Family Protection, Inc.

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 1980

👥 RH Tech

🏢 Entreprise

HR Tech • Enterprise

Employee Family Protection, Inc. est un leader dans la fourniture de services personnalisés de communication, d'enrôlement et de gestion des ressources humaines. Avec plus de 45 ans d'expérience, la société utilise une technologie innovante pour offrir des solutions sur mesure qui permettent aux employés de prendre des décisions éclairées concernant leurs avantages. Employee Family Protection collabore étroitement avec ses clients pour fournir des services efficaces et attrayants, incluant des avantages sur le lieu de travail, un soutien administratif et des solutions d'enrôlement complètes. L'engagement de l'entreprise envers les besoins de ses clients se manifeste par ses taux de rétention élevés et les éloges de partenaires de divers secteurs.

Description

• Responsible for providing customer service to clients’ employees. • Position acts as the liaison for insurance coverage questions between the employer and the insurance carrier. • Inbound and outbound calls from/to current and prospective client employees. Create, close and track ticket inquiries. • Investigate employee coverage questions about benefit programs. Provide helpful, friendly and excellent customer service to staff, clients, carriers, and brokers. • Respond timely and accurately and follow-up with insurance carriers on employee’s behalf. Maintain client and employee confidences and protect confidential and proprietary information. • Give clear explanations of available medical, dental, vision, voluntary, wellness, and consumer accounts • Provide step-by-step support for online or phone-based benefits enrollment, including changes due to life events. • Assist in resolving issues with carriers, understanding explanation of benefits due to life events. • Provide guidance on COBRA, ACA notices, dependent verification, and plan documentation. • Other duties as assigned.

🎯 Exigences

• Associates degree or equivalent of combination of education and experience required. • Health and life certification required. • Insurance background and/or worksite benefits experience required. • Call center experience required. • Resident state Health and Life insurance license required. • Excellent written and verbal communication skills, including active listening and questioning ability. • Computer skills, including experience with and knowledge of Microsoft Word, Excel, and Outlook; Internet Explorer; Adobe Acrobat; databases; and web-based contact management systems. • Excellent telephone system application skills. • Ability to think critically and act logically to evaluate situations, solve problems, and make recommendations. • Reliable, professional, attention to detail, able to work with diverse group of clients and staff, ability to work in fast-paced team environment, and flexibility to manage changing parameters and timelines. • Bilingual Preferred. • Must have experience in Core Services designed to support employees throughout their benefits journey, including, but not limited to: Benefits Education and Guidance Enrollment Assistance Claims and Coverage Support Compliance & Documentation Multi-channel Support, including phone, email, live chat, et

🏖️ Avantages

• Employee Family Protection