Carrier Account Manager

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eHealth, Inc.

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1997

💼 Conseil

🏥 Santé

📦 Logistique

💰 Post-IPO Equity en 2021-01

Consulting • Healthcare • Logistics

eHealth, Inc. est une entreprise spécialisée dans les technologies et services qui met en relation les individus avec des plans et services de santé. La société propose une plateforme qui aide les consommateurs à trouver, comparer et souscrire à des assurances santé, y compris le Medicare, les assurances santé individuelles et familiales, les assurances santé pour les petites entreprises, ainsi que des plans complémentaires. eHealth offre également des services de conseil pour guider les clients dans le processus complexe de sélection du plan le plus adapté à leurs besoins.

Description

• Serve as the primary day-to-day contact for assigned carrier partners • Build strong, trusted relationships through responsive and proactive account management • Understand carrier objectives and ensure timely resolution of requests and operational issues • Facilitate and support onboarding and implementation of new carrier partnerships • Support process improvement and strategic initiatives • Coordinate and lead recurring carrier meetings and status updates • Communicate priorities, escalations, feedback, and action plans • Manage issue escalations by coordinating cross-functional resources and driving timely resolution • Work with Revenue Operations, Sales, Marketing, Product, Call Center, Legal, Compliance, and other internal teams to execute carrier initiatives • Gather and communicate carrier feedback to improve processes, products, and partner satisfaction • Maintain accurate account documentation, project timelines, and communication records • Ensure contractual obligations, implementation milestones, and service commitments are met • Identify opportunities to improve account health, strengthen carrier engagement, and generate additional revenue

🎯 Exigences

• 2–5 years of experience in Account Management, Client Services, Customer Success, Partner Success, or a related client-facing role • Experience managing ongoing client or partner relationships in a fast-paced, process-driven environment • Strong relationship management and customer service skills • Ability to build credibility and trust with external and internal partners • Excellent verbal, written, and presentation communication skills • Strong organizational skills and ability to manage multiple priorities and projects simultaneously • Analytical mindset with experience interpreting performance metrics and developing actionable insights • Experience collaborating effectively across cross-functional teams • Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) • Bachelor's degree or equivalent work experience required • Willingness to travel as needed • Experience with Tableau, Ironclad, and SharePoint is a plus • Prior experience within Healthcare, Health insurance, Medicare, or regulated industries is preferred • Knowledge of Medicare Advantage and Health Care Reform is a plus

🏖️ Avantages

• Generous benefits include medical, dental and vision beginning on your first day of employment • 401K with matching • Tuition reimbursement • Employee stock purchase program • 12 company paid holidays and flexible time off (PTO for non-exempt) • Annual performance bonus • Array of benefits designed to support employees’ personal and professional wellness