Vice President, Communications Underwriting

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eLEND Solutions

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2003

🚘 Automobile

💼 Conseil

📦 Logistique

Automotive • Consulting • Logistics

eLEND Solutions est une plateforme FinTech SaaS neutre vis-à-vis des fournisseurs qui connecte les concessionnaires automobiles, les prêteurs et les partenaires pour permettre des scénarios de financement en temps réel, adaptés aux prêteurs au point de vente. La société propose des services de vérification de crédit et d'identité, des outils avancés de pré-découpage et de finance/découpage, et des intégrations avec les principaux CRM, systèmes d'inventaire et sites web pour rationaliser le commerce de détail connecté et améliorer les affaires finançables et les taux de clôture. eLEND met l'accent sur la sécurité des données et la conformité (certifié SOC 2) tout en offrant des API et des middleware configurables pour unifier les workflows de vente et de finance pour les concessionnaires et les partenaires prêteurs.

Description

• Provide strategic leadership for the Communication Underwriting department • Lead, develop, mentor, and inspire Underwriting Managers and Underwriters • Foster a culture centered around accountability, collaboration, operational excellence, and exceptional client service • Establish performance expectations and create development opportunities for future leaders • Serve as the executive escalation point for complex underwriting scenarios and communication challenges • Promote a culture of continuous learning, innovation, and professional development • Oversee all underwriting communication with internal teams, clients, brokers, correspondents, and business partners • Establish and maintain exceptional client service standards across the underwriting organization • Ensure underwriting decisions are communicated accurately, professionally, and within established service-level expectations • Promote consistency in communication across all underwriting teams • Resolve escalated client service concerns while maintaining strong partner relationships • Continuously improve the underwriting communication experience • Establish, communicate, and enforce company underwriting guidelines, AFR overlays, agency requirements, and investor policies • Ensure consistent credit decisioning across all underwriting teams • Serve as the executive authority for complex loan scenarios and exception requests • Participate in credit policy committee meetings and provide strategic recommendations • Stay current on evolving agency guidelines, investor changes, and regulatory updates • Provide final review and approval guidance for complex, high-value, or escalated loans • Partner closely with Sales, Operations, Capital Markets, Compliance, Secondary Marketing, Closing, Processing, Quality Control, and Executive Leadership • Drive collaboration that improves workflow efficiency throughout the loan lifecycle • Support company initiatives that enhance operational performance and customer satisfaction • Build strong relationships with agency representatives, investors, and external partners • Collaborate on strategic initiatives that improve communication, quality, and operational execution • Ensure all underwriting communications and decisions comply with agency, investor, and company guidelines • Maintain compliance with FHA, VA, USDA, Conventional, CFPB, TRID, RESPA, ECOA, Fair Lending, HMDA, and other applicable regulations • Ensure complete documentation supporting underwriting decisions • Lead Quality Control remediation efforts and corrective action initiatives • Drive consistency in underwriting decisions while mitigating organizational risk • Protect the integrity of the underwriting process through sound credit governance • Develop and monitor department KPIs, dashboards, and performance metrics • Analyze underwriting trends and recommend operational improvements • Lead root cause analysis for recurring quality or operational issues • Develop preventative solutions that improve efficiency and loan quality • Utilize Loan Origination Systems (LOS), Automated Underwriting Systems (AUS), reporting tools, and business intelligence platforms to optimize performance • Drive operational excellence while balancing quality, productivity, compliance, and customer experience • Mentor Underwriting Managers and future executive leaders • Develop leadership succession plans • Build training programs that improve communication consistency • Lead organizational change initiatives • Champion employee engagement and retention • Drive continuous process improvement initiatives • Promote innovation and technology adoption • Support strategic planning and long-term organizational growth.

🎯 Exigences

• 10+ years of progressive Mortgage Underwriting leadership experience • Demonstrated success leading large underwriting teams within mortgage or financial services • Extensive experience developing underwriting operations, communication strategies, and organizational performance • Strong knowledge of FHA, VA, USDA, Conventional, Jumbo, Agency, and Investor underwriting guidelines • Exceptional strategic thinking, credit analysis, and executive decision-making skills • Proven ability to lead through change while maintaining operational excellence • Outstanding leadership, coaching, and team-building abilities • Exceptional communication, negotiation, and relationship management skills • Strong analytical mindset with experience using KPIs to drive business decisions • Ability to manage multiple high-priority initiatives in a fast-paced environment • Deep understanding of the complete mortgage lending lifecycle • Passion for developing leaders and building high-performing teams.

🏖️ Avantages

• Competitive Executive Compensation Package starting at $151,000-$180,000 • Leadership Incentive based on base pay • Leadership Development & Executive Coaching • Comprehensive Medical, Dental & Vision Coverage • 401(k) Program with Company Match of 1% • Paid Time Off & Company Holidays • Continuing Education & Professional Certifications • Executive Leadership Development Programs • Career Growth within Mortgage Operations Leadership • Collaborative, innovative, and mission-driven leadership environment