Senior IT Service Engineer

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Executech

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2000

💼 Conseil

🏥 Santé

📦 Logistique

Consulting • Healthcare • Logistics

Executech est une entreprise de services informatiques gérés spécialisée dans la fourniture de support informatique proactif, de solutions de cybersécurité et de services cloud. Avec plus de 20 ans d'expérience, elle s'adresse à un large éventail d'industries, garantissant aux entreprises de pouvoir se concentrer sur leur croissance tandis que leurs besoins technologiques sont gérés par des experts. Executech met l'accent sur une approche centrée sur les personnes, offrant une consultation informatique amicale et réactive pour améliorer la vie et les organisations grâce à des solutions technologiques fiables.

Description

• Resolve complex, high-severity escalations across infrastructure, identity, networking, endpoint, and applications, serving as the senior technical point of contact for assigned clients and queues • Lead technical response during major incidents: triage, containment, delegation, status updates, and stabilization • Perform root-cause analysis and drive durable remediation to prevent recurrence • Own client outcomes end-to-end, coordinating across internal teams and specialized resources when scope spans multiple functional areas • Own vendor escalations (Microsoft, ISPs, SaaS) with clear evidence, timelines, and follow-through • Deliver at least one continuous-improvement contribution per quarter, runbook, automation, monitoring, or standards update • Mentor engineers across tiers; elevate troubleshooting habits, documentation quality, and judgment on when to proceed vs. escalate • Partner with Service Directors on escalation strategy, queue health, and QA calibration • Model exemplary documentation, time capture, and client communication, especially under pressure, while protecting scalability, security, and Executech standards • Exercise senior-level judgment on when to proceed, when to escalate, and when to pull additional resources, and coach others to do the same

🎯 Exigences

• 5+ years of progressively responsible IT support experience (MSP experience strongly preferred) • Broad, advanced competence across MSP-relevant technologies: M365 identity, endpoint management, basic-to-intermediate networking, security tooling, backup/DR • Ability to rapidly assess ambiguous problems, form hypotheses, gather evidence, and drive resolution • Strong written/verbal communication for high-pressure incident leadership and client-facing updates • Automation capability: PowerShell proficiency; ability to safely operationalize repeatable fixes (peer reviewed) • Certification Expectations AZ-104 (Azure Administrator) required (or must be completed within 6 months of entering the role) • One advanced or specialty cert within 12 months of entering the role (examples: MS-102, AZ-305, SC-300, SC-200)

🏖️ Avantages

• Health insurance • Professional development opportunities