Senior Customer Account Manager

Emploi pas sur LinkedIn

🕒 il y a 27 jours

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Employ Humanity

Site WebLinkedInTous les Emplois

1 - 10 employés

Fondée en 2017

🤝 B2B

📚 Éducation

B2B • Education

Employ Humanity est une entreprise de développement du leadership et de design culturel fondée par Bill Marklein, qui aide les organisations à construire un leadership de service, une culture de travail plus forte, et une marque employeur à travers des discours principaux, des ateliers, des conférences, des programmes de formation (y compris Sunday Night Leadership®), des cours d'équipe et des retraites stratégiques. L'entreprise organise des événements comme la Journée du Leadership au Lambeau Field, offre des services de prise de parole en public et de formation en entreprise, et promeut l'excellence au travail et l'engagement des employés auprès du public des affaires. Employ Humanity maintient également une large audience sociale et soutient l'adhésion, les nominations, et les récompenses pour célébrer le leadership et les excellents lieux de travail.

Description

• Own a portfolio of ~150 high-touch customer accounts (15 million arr), managing renewals and driving expansion opportunities. • Proactively engage customers 6–9 months ahead of renewal to identify risks and growth opportunities. • Partner closely with CSMs to surface opportunities, align on account strategy, and deliver a strong customer experience. • Lead strategic renewal conversations, balancing retention goals with thoughtful pricing and upsell opportunities. • Identify and execute on expansion opportunities including services, product add-ons, and packaging enhancements. • Manage a high-volume book of business while applying a strategic, consultative approach to each account. • Leverage Salesforce, CPQ/DealHub, and Gong to manage pipeline, forecast accurately, and drive efficient deal execution.

🎯 Exigences

• Minimum of 6-8 years of experience in account management, customer success management, or sales; SaaS experience preferred. • Proven track record of meeting or exceeding quota in a revenue-focused role. • Demonstrated experience managing renewals and identifying growth opportunities within an existing customer base. • Proficiency in CRM systems (Salesforce preferred) and comfort using data to inform decisions. • Strong commercial acumen and ability to navigate customer conversations with a consultative approach. • Excellent organizational and time management skills, with the ability to manage multiple priorities simultaneously. • Clear and effective communication skills, both written and verbal. • Collaborative mindset with the ability to work cross-functionally and influence without authority. • Self-starter mentality with a high degree of ownership, accountability, and problem-solving capability.

🏖️ Avantages

• Unlimited PTO: Trust-based time off so you can recharge and bring your best self to work. • Comprehensive benefits: Medical, dental, and vision coverage to support you and your family’s health and well-being. • Learning & development programs: Access to training, mentorship, and development resources to grow your skills — from HR operations to total rewards strategy.