Associate Director, Customer Account Manager

Emploi pas sur LinkedIn

🕒 il y a 27 jours

🏄 California – Distant

🏄 California – Remote

💵 $157 200 - $298 800 / an

⏰ Temps Plein

🟠 Senior

💰 Responsable de comptes

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RTX

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 2020

🚀 Aérospatiale

Aerospace • Defense • Sustainability

RTX est une entreprise aérospatiale et de défense reconnue mondialement, dédiée aux technologies transformatrices et à l'innovation qui marque son époque. Elle opère à travers diverses entreprises, notamment Collins Aerospace, Pratt & Whitney et Raytheon, avec un accent sur les vols durables, connectés, et des systèmes de défense intelligents. RTX s'engage envers la diversité, l'équité et l'inclusion au sein de l'entreprise et vise à résoudre les problèmes les plus complexes du monde grâce à une technologie de pointe et des talents exceptionnels. De plus, RTX est impliquée dans des projets significatifs tels que la mise à niveau du cœur du moteur F135 et le développement de systèmes de défense antimissile. L'entreprise met l'accent sur la responsabilité d'entreprise et les pratiques durables.

Description

• Grow share-of-wallet (amount of dollars on average a customer regularly devotes to a particular brand/company versus a competing brand/company) • Build customer intimacy with Anduril to keep a pulse on the customer and their emerging needs from Raytheon • Guide and assist an indirect team in solving complex customer issues when required and build meaningful relationships with the customer • Continually strive to improve the customer service experience by taking ownership of escalated customer issues, investigating and following them through to resolution • Ensure that all customer requests are handled with professionalism and within a timely manner • Collect and consolidate information regarding customer interactions and transactions, analyze customer interaction and trends to facilitate future needs • Collaborate with other functional areas to set both internal and customer facing policies that balance customer and organizational needs • Ensure that continuous feedback to the customer is maintained on any formal and informal inquiries and requests for information • Collaborate with RTX Global Government Relations (GGR) at the Federal, State/Local on Public Policy in their advocation and development of new technologies and our solutions • 15% domestic travel

🎯 Exigences

• Typically requires a University Degree in engineering or business administration/management or equivalent experience and minimum 12 years’ experience leading a defense captures and/or campaign from opportunity to award, managing key customer, overseeing a program with P&L responsibilities, or developing and executing a growth strategy or an Advanced Degree and 10 years’ experience • Minimum 1 years’ experience working with or for Anduril in program management, business development or engineering to show evidence of a deep understanding and network established at Anduril. Network should include executives, program managers, supply chain and/or engineering. • Minimum 3 years’ of direct DoD customer-facing experience with demonstrated examples of navigating and resolving customer problems that resulted in preserved or strengthened relationships, new pipeline opportunities, and advancing business growth outcomes

🏖️ Avantages

• medical • dental • vision • life insurance • short-term disability • long-term disability • 401(k) match • flexible spending accounts • flexible work schedules • employee assistance program • Employee Scholar Program • parental leave • paid time off • holidays