Customer Success Manager

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Enerex

Site WebLinkedInTous les Emplois

51 - 200 employés

⚡ Énergie

☁️ SaaS

💰 €1 000 000 Debt Financing en 2022-05

Energy • Software • SaaS

Enerex est une entreprise spécialisée dans la fourniture de solutions logicielles complètes pour le marché de l'énergie de détail. Leur suite de produits comprend des logiciels de gestion de courtage énergétique, des plateformes de communication en temps réel, des outils de gestion des ventes directes et par canal, des API d'échange de données, des solutions de gestion des commissions et des plateformes d'analyse pour les fournisseurs d'énergie de détail. Enerex met l'accent sur la sécurité des données et la gestion efficace des données, permettant aux courtiers et aux fournisseurs d'optimiser leurs processus. En offrant une solution purement technologique sans biais de tiers, Enerex ouvre des possibilités aux entreprises d'énergie de détail pour augmenter leur efficacité et acquérir une meilleure visibilité de leurs opérations. Leur certification ISO-27001 renforce encore le facteur de confiance en garantissant la protection et la sécurité des données.

Description

• Own the end-to-end customer experience across onboarding, issue resolution, and ongoing product adoption • Lead new customers through onboarding, ensuring accurate setup and a smooth transition into production workflows • Serve as the primary point of contact for customer issues, including investigating discrepancies in pricing, commissions, or transaction data • Diagnose issues by tracing data across systems (inputs, transformations, outputs) and coordinating fixes where needed • Take full ownership of issues through resolution, even in ambiguous or complex situations • Deliver practical, workflow-oriented training sessions focused on real customer use cases • Help customers adopt best practices to minimize errors and improve outcomes • Create and maintain clear, structured documentation that supports both customer education and internal troubleshooting • Partner with product, engineering, and sales to surface recurring issues, improve workflows, and advocate for scalable solutions • Identify patterns in customer issues and proactively develop solutions (playbooks, documentation, process changes) to reduce recurring problems

🎯 Exigences

• Experience in a customer-facing role within a SaaS or software environment • Demonstrated ability to diagnose and resolve complex customer issues, particularly those involving data, system behavior, or workflows • Hands-on experience working with data, such as: Excel (e.g., filtering, formulas, pivot tables), and/or SQL, APIs, or similar tools used for troubleshooting • Strong problem-solving skills with the ability to break down ambiguous issues into structured steps • High level of ownership—able to drive issues to resolution without relying on constant escalation • Excellent written and verbal communication skills, especially when explaining technical concepts to non-technical users • Strong attention to detail and ability to work across multiple systems and data sources. • Preferred Experience in the retail energy sector, energy brokerage, or utility-related workflows. • Familiarity with systems involving pricing, contracts, billing, or commissions. • Experience working with customer support platforms such as Zendesk (or similar), in combination with deeper troubleshooting responsibilities. • Track record of improving processes, documentation, or customer workflows at scale.

🏖️ Avantages

• Work from your home office - potential for occasional marketing trip • Health Insurance - premium paid 100% for employee • Paid Time Off - 3 weeks + company holidays • End of year performance based bonus • A dynamic and collaborative work environment where teamwork is key. • Opportunities for growth and professional development. • A culture that celebrates progress and success. • A chance to be part of a mission-driven company committed to simplicity, trust, and innovation.