Customer Success Manager

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TRACTIAN

Site WebLinkedInTous les Emplois

51 - 200 employés

🏢 Entreprise

⚡ Énergie

Enterprise • Industrial • Energy

TRACTIAN est une entreprise spécialisée dans la gestion de la performance des actifs, offrant des solutions leaders sur le marché pour garantir zéro temps d'arrêt aux usines de fabrication. Avec des produits comme le Smart Trac Condition Monitoring & Auto Diagnosis et le logiciel de gestion de maintenance TracOS™, TRACTIAN permet aux gestionnaires d'usine de prédire les pannes, d'éviter les temps d'arrêt et de gérer les actifs de manière efficace. Leurs solutions mettent également l'accent sur l’efficacité énergétique, transformant les données de consommation d'énergie en profit. TRACTIAN collabore avec des industries telles que l'automobile, l'exploitation minière, le pétrole et le gaz, et la pharmacie, offrant des analyses avancées et des diagnostics assistés par intelligence artificielle pour améliorer la fiabilité des machines et l'efficacité opérationnelle.

Description

• Support customers in all matters related to the usage of TRACTIAN's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives; • Guarantee optimal customer satisfaction and ROI by managing both internal and external resources; • Drive customer accounts growth by delivering successful ROI and relationship building; • Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects.

🎯 Exigences

• Business-driven mindset and customer facing experience; • More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry; • Experience in management of projects and small teams; • Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders. • Strong analytical and problem-solving skills, with a focus on continuous improvement. • Bachelor’s degree in Engineering or a related field. • Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America. • Valid driver's license with a good standing record.

🏖️ Avantages

• Competitive Salary • Premium Medical, Dental, and Vision Coverage • Paid Time Off (PTO): 15 Days • 401(k) Retirement Plan • Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach. • Gympass Membership - Access a wide range of gyms and training programs. • Sports Incentive - Receive a monthly bonus when you regularly participate in physical activities. • Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.