Field Service Technician

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🧀 Wisconsin – Distant

🧀 Wisconsin – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🔧 Ingénieur Service Itinérant

🦅 Parrain de Visa H1B

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ENGEL

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 1945

🚘 Automobile

🏗️ Construction

💼 Conseil

Automotive • Construction • Consulting

ENGEL est une entreprise dédiée à fournir des solutions techniques avancées, principalement par le biais de ses sites web, améliorant l'interaction et l'expérience utilisateur grâce à une variété d'outils tels que les cookies, les statistiques et les technologies de marketing. Axée sur l'assurance d'une expérience en ligne fluide, ENGEL offre un support client, des services techniques, et la gestion de l'information pour ses utilisateurs, améliorant ainsi la fonctionnalité et l'utilisabilité de ses plateformes numériques.

Description

• perform work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary • Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance • Performs software and hardware installations • Performs all safety checks on equipment • Educates customers on equipment and instructs on proper operation • Manages resolution of customer issues, including order and installation of replacements parts as necessary • Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required • Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems • Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field • Provides written reports on a regular basis to the Service Manager

🎯 Exigences

• High School Diploma Required • Associates or Bachelors degree preferred • 5+ Years in Injection Molding troubleshooting or processing or prior experience as a Field Service Injection Molding Technician/Service Engineer • Knowledge of blueprints and schematics to troubleshoot electrical/electronic, hydraulic, and mechanical systems • Experience with injection molding machines, well rounded skill set in electrical, mechanical, hydraulic, computer and able to provide basic training for customers and employees • Knowledge and understanding of injection molding process • Ability to troubleshoot problems systematically • Knowledge of microprocessor programming • Knowledgeable in materials such as PET, Polypropylene, Polyethylene, Styrene and other common materials • Excellent communication and interpersonal skills and strong customer service orientation • Tact and diplomacy, i.e., must possess the ability to handle difficult or unhappy customers • Dedicated team player with a positive attitude • Familiarity with ENGEL machines and robots is preferred • Must have a valid Passport, drivers license in good standing that incudes REAL-ID.

🏖️ Avantages

• health, dental and vision insurance all upon first day of hire (no waiting period and very robust coverage at an affordable price) • 401k with match • over 3 weeks PTO • employer paid life insurance • long and short-term disability • employee-centric environment • comprehensive vehicle program (monthly stipend + mileage reimbursement) • $75 per diem when travelling on the road • tool reimbursement • cell phone • laptop • only occasional voluntary travel on weekends