Background Verification Analyst

🕒 il y a 25 jours

🗣️🇺🇸🇬🇧 Anglais requis

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Entrata

1001 - 5000 employés

Fondée en 2003

🏠 Immobilier

🤖 Intelligence artificielle

☁️ SaaS

Real Estate • Artificial Intelligence • SaaS

Entrata est une plateforme technologique complète de gestion immobilière qui exploite l'intelligence artificielle et l'automatisation pour optimiser les opérations des logements multifamiliaux, étudiants, abordables, militaires et commerciaux. Entrata propose un système d'exploitation unifié qui rationalise les processus tels que la location, la gestion des installations, le marketing et la comptabilité financière. Elle améliore l'expérience résidentielle avec des solutions telles que la location automatisée, le ResidentPortal et les services Homebody, tout en gérant des fonctions complexes comme la gestion des services publics et les audits de taxes de vente. Grâce à des outils d'IA avancés, Entrata automatise les flux de travail et les interactions, augmentant ainsi l'efficacité opérationnelle et facilitant une prise de décisions plus éclairée, le tout visant à améliorer le revenu net d'exploitation et la rentabilité pour les gestionnaires de propriétés.

Description

• Review and analyze criminal records to assess applicant eligibility and mitigate risks for clients • Develop expert knowledge of screening software and maintain compliance with Fair Credit Reporting Act (FCRA) regulations • Manage and respond to inquiries from clients and consumers via phone and email • Provide guidance to clients and consumers on the next steps in the screening process • Deliver accurate and timely updates on open tasks to relevant stakeholders • Assist peers and co-workers with workload management and problem resolution • Participate in ongoing training sessions and team meetings

🎯 Exigences

• Strong attention to detail and ability to work in a fast-paced environment • Quick adaptability to new processes and procedures • Excellent verbal and written communication skills • Ability to follow established rules and regulations • Professional attitude with the ability to collaborate effectively • Capability to manage and de-escalate high-stress conversations over the phone • Willingness to learn and accept coaching • Experience handling sensitive information preferred • Previous experience managing difficult conversations and delivering unfavorable decisions preferred • Experience in the multi-family housing industry preferred • Bachelor’s degree preferred

🏖️ Avantages

• Flexible and transparent culture with remote and hybrid work options • Generous vacation time • Frequent company recharge days for work-life balance • Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families • HSA/FSA options and employer-paid disability benefits provided for eligible employees • Access to 401(k) or similar retirement plans with employer matching for eligible employees • Wellness initiatives promoting physical and mental well-being • Access to an onsite gym at HQ, gym memberships, mental health resources, wellness challenges, and employee assistance programs • Entrata Cares programs offers opportunities for volunteerism, charity events, and giving back to our community • Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits • Bi-annual swag drops for employees

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