Care Specialist

🕒 il y a 1 mois

⚔️ Virginia – Distant

⚔️ Virginia – Remote

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

👻 Score fantôme 23%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Equality Health

Site WebLinkedInTous les Emplois

201 - 500 employés

🏥 Santé

☁️ SaaS

⚕️ Assurance santé

💰 Private equity en 2022-01

Healthcare • SaaS • Healthcare Insurance

Equality Health simplifie les soins basés sur la valeur et construit des voies vers de meilleurs résultats de santé pour Medicaid et les communautés historiquement sous-financées. L'entreprise intègre une technologie basée sur les données (CareEmpower®), un coaching de pratique qualifié, et l'engagement des patients pour soutenir les prestataires, les plans de santé et les membres. Equality Health se concentre sur la mise en œuvre de soins équitables basés sur la valeur grâce à des logiciels, à la transformation pratique, et à des partenariats avec les payeurs et les prestataires pour améliorer les résultats de santé individuels et de la population.

Description

• Conduct outbound phone calls to members to conduct health assessments, identify care needs, and determine appropriateness for participation in care coordination programs • Assist and support patients with barriers to care, including scheduling appointments and locating and accessing community resources • Work collaboratively with patients, network providers, referral coordinators, office and hospital staff; document all activities • Communicate care coordination services available to patients and caregivers • Screen for physical health and behavioral health needs to refer to appropriate healthcare professionals for effective and timely intervention • Perform activities that provide meaningful data to providers, patients, and their families • Participate in educational programs to maintain current skill and competency levels • Perform miscellaneous job-related duties as assigned • Work closely with Community Health Workers, Chaplains, and other Clinical Operations team members • Maintain ethical behavior, professionalism, sensitivity, and confidentiality

🎯 Exigences

• Associate’s degree in Healthcare or a related field of study; or, an equivalent combination of education and/or experience • Minimum two (2) years of experience in a directly related position in the healthcare industry • Proficiency with Microsoft Office applications and web-based technologies • Strong outbound calling experience • Ability to work independently in a productivity-based environment • Tech-savvy: able to navigate multiple systems simultaneously • Comfortable learning proprietary platforms • Basic Excel proficiency (pivot tables, formulas, project-based spreadsheets) • Reliable high-speed internet meeting company specs • Flexible schedule within assigned market hours • Ability to pivot between priorities quickly • Previous experience, knowledge and understanding of coordinating care for members • Familiarity with federal and state laws and requirements related to healthcare and health information protection • One or more of the following certifications: Basic Life Support (BLS), Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), Emergency Medical Technician (EMT) • Excellent verbal, written and interpersonal communication skills • Demonstrated ability to gain acceptance and compliance from clinical staff to achieve mutually beneficial outcomes • Excellent problem-solving skills, including the ability to systematically analyze problems, draw relevant conclusions and devise appropriate courses of action • Strong organizational and prioritization skills; able to manage multiple activities and work independently with minimal supervision • Bilingual (strongly preferred) • Experience in customer service environments (call center acceptable if adaptable)

🏖️ Avantages

• Remote work arrangement • Flexible schedule adjustments may be requested periodically to support engagement initiatives or priority campaigns • Equality Health benefits flyer provided for prospective candidates (specific benefits not stated in the posting)