Implementation Coordinator

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🌵 Arizona, Florida, +12 états de plus – Distant

🌵 Arizona – Remote 🐊 Florida – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

💵 $22 / heure

⏰ Temps Plein

🟢 Junior

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 8%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Esri

Site WebLinkedInTous les Emplois

5001 - 10000 employés

🏢 Entreprise

☁️ SaaS

🤝 B2B

Enterprise • SaaS • B2B

Esri est un leader dans le développement de logiciels géospatiaux qui développe ArcGIS, une plateforme complète pour la cartographie, l'analyse spatiale et l'intelligence de localisation. Ses produits permettent aux organisations de divers secteurs d'intégrer, visualiser et analyser des données géographiques pour la prise de décision, les opérations et les jumeaux numériques, proposés via des déploiements sur site, des services cloud, des API et des outils pour développeurs. Esri dessert principalement les entreprises, les agences gouvernementales et d'autres organisations avec des solutions SaaS B2B et des plateformes.

Description

• Support the Implementation Specialist with new account onboarding and implementation activities from kickoff through account handoff. • Assist in coordinating implementation timelines, deliverables, follow-up items, and internal deadlines. • Help prepare, organize, update, and distribute training materials, job aids, account guides, scripts, and other implementation resources. • Coordinate virtual training schedules, meeting invitations, attendance tracking, and related implementation logistics for remote learners and internal stakeholders. • Maintain implementation trackers, training records, assessment results, completion logs, and other related documentation in an accurate and timely manner. • Document trainee grades, quiz results, completion data, and other implementation-related records in designated trackers, drives, or systems. • Support account readiness by helping track setup items such as access requests, logins, materials readiness, and other pre-launch needs; escalate issues as appropriate. • Help maintain version control for implementation documents, SOPs, checklists, training materials, and shared folders or drives. • Assist with process documentation, protocol organization, and account setup preparation to support a smooth implementation process. • Send follow-up communications, track open items, and help keep Client Relations, Performance Development, Operations, and other teams aligned on deliverables and deadlines. • Shadow implementation meetings, planning sessions, and training activities to build working knowledge of all major Implementation Specialist functions. • Assist with updates to account-specific content and support refresher training, continuing education, or implementation follow-up as assigned. • As skills develop, assist with leading portions of training, implementation tasks, or account transition activities under guidance. • Help monitor implementation progress and proactively raise concerns related to delays, missing information, readiness risks, or training issues. • Support successful handoff of newly implemented accounts to Team Leads, Performance Development team members, and Operations. • Cross-train in all major duties of the Implementation Specialist role with the expectation of progressively taking on increased responsibility over time. • Perform other duties as assigned based on department, client, and company needs.

🎯 Exigences

• Associate degree in Communication, Business Administration, Education, Healthcare Administration, or a related field preferred. • 1–3 years of experience in administrative support, training coordination, onboarding, client support, project coordination, customer service, or call center operations preferred. • Prior healthcare, client service, training support, or implementation support experience preferred. • Experience in a remote workforce, virtual training environment, or call center setting is a plus. • Strong communication and customer service skills. • Strong organization, follow-up, and time management skills. • Ability to coordinate multiple tasks, deadlines, and stakeholders at the same time. • Strong attention to detail and documentation accuracy. • Ability to learn new processes, systems, and implementation functions quickly. • Comfort working with internal teams and external contacts in a professional manner. • Receptive to feedback, coaching, and ongoing development. • Ability to adapt to change and shift priorities as business needs evolve. • Strong written communication, grammar, spelling, and data entry skills. • Intermediate Microsoft Office skills, including Word, Outlook, and PowerPoint; basic to intermediate Excel preferred. • Experience with virtual meeting platforms, shared drives, trackers, and training documentation is preferred. • Positive attitude, dependable attendance, accountability, and collaboration.