Senior Product Solutions Manager

🕒 il y a 16 jours

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EvenUp

Site WebLinkedInTous les Emplois

51 - 200 employés

🤖 Intelligence artificielle

☁️ SaaS

Legal • Artificial Intelligence • SaaS

EvenUp est une entreprise spécialisée dans la fourniture de solutions basées sur l'IA pour les cabinets d'avocats en dommages corporels, afin d'améliorer l'efficacité et l'efficience de la gestion des dossiers et des règlements. La plateforme Claims Intelligence™ de l'entreprise soutient les cabinets d'avocats en générant des lettres de demande IA conçues pour capturer chaque détail et maximiser la valeur des dossiers. Leur gamme de produits, incluant MedChrons, Executive Analytics, Case Preparation, Negotiation Preparation et Settlement Repository, utilise l'IA et l'analyse de données pour rationaliser les processus juridiques, améliorer les résultats des négociations et augmenter la probabilité d'atteindre les limites des polices. EvenUp est certifiée SOC2 et HIPAA, garantissant des standards élevés de sécurité et de confidentialité pour les données juridiques et médicales sensibles. L'entreprise vise à égaliser les chances dans le domaine juridique en fournissant aux cabinets de dommages corporels des outils qui utilisent des données propriétaires et des connaissances d'experts pour naviguer avec précision et rapidité dans des cas complexes.

Description

• Own the technical and operational setup for our customers. • Translate firm Standard Operating Procedures into EvenUp by setting up Smart Workflows, task plans, and document templates. • Draft, test, and refine prompts, exercising strong judgment on quality thresholds for v1 launches. • Write and execute SQL queries to configure custom firm reports, ensuring data accurately reflects the firm's needs. Manage complex data mapping, including provider contact entity linking. • Design User Acceptance Testing (UAT) end-to-end scenarios, conduct UAT alongside extended teams, provide mock plugs for integrations, and meticulously validate all use cases in staging environments to ensure production readiness. • Draft training schedules, coordinate with external stakeholders, and partner with internal ops teams to update internal processes (e.g., mailroom/fax attribution). • Triage critical failures during rollout, identify missed use cases, and prioritize them in the product backlog to continuously improve the platform.

🎯 Exigences

• 4+ years of work experience in a fast-paced environment (SaaS, LegalTech, or complex Operations). • A track record of leading or working on customization-heavy "system of record" implementations for large enterprise customers. • Experience writing, testing, and refining AI prompts is highly important for this role. Familiarity with SQL is also strongly preferred. • You are comfortable testing, iterating, and making swift, sound judgment calls on where quality is "good enough" for a v1 launch versus what needs immediate fixing. • You can flawlessly manage highly complex configurations, from variabilized fax cover pages to intricate firm-level files and integration services. • You have a track record of working directly with enterprise customers or critical external stakeholders to ensure their success. • You know how to build UAT scenarios, run testing sessions, and quickly prioritize bugs or scope reductions.

🏖️ Avantages

• Choice of medical, dental, and vision insurance plans for you and your family. • Additional insurance coverage options for life, accident, or critical illness. • Flexible paid time off, sick leave, short-term and long-term disability. • 10 US observed holidays, and Canadian statutory holidays by province. • A home office stipend. • 401(k) for US-based employees and RRSP for Canada-based employees. • Paid parental leave. • A local in-person meet-up program. • Hubs in San Francisco and Toronto.