Customer Support Representative

🕒 il y a 5 jours

🇺🇸 États-Unis – Télétravail

💵 $19 - $21 / heure

⏰ Temps Plein

🟢 Junior

💝 Support Client

🦅 Parrain de Visa H1B

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EverCommerce

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2016

☁️ SaaS

🤝 B2B

🛍️ eCommerce

💰 Private Equity Round en 2019-07

SaaS • B2B • eCommerce

EverCommerce est la plateforme de commerce de services de premier plan, offrant des solutions SaaS intégrées, adaptées verticalement, à plus de 500 000 entreprises de services à l'échelle mondiale. Fondée en 2016, EverCommerce propose des solutions logicielles qui aident les entreprises à promouvoir leurs services, à rationaliser leurs opérations quotidiennes et à améliorer l'engagement client. La société se spécialise dans l'accélération de l'économie des services grâce à la transformation numérique dans plusieurs secteurs, notamment les services à domicile et sur le terrain, les services de santé, ainsi que le fitness et le bien-être. La technologie d'EverCommerce vise à accélérer la croissance, améliorer les opérations et augmenter la fidélisation pour les petites et moyennes entreprises, transformant la manière dont elles interagissent avec leurs clients grâce à des applications modernes numériques et mobiles.

Description

• Passionately supporting The Studio Director's commitment to creating an outstanding experience for each of our customers • Taking calls and emails from existing Studio Director customers, answering questions, working to resolve issues, and payment processing account changes • Ad-hoc training for customers • Mastering The Studio Director software in order to provide customers with guidance on how to best use our product • Expressing empathy for each customer's situation and working to understand and resolve the issue as quickly as possible • Identify recurring customer issues and provide recommendations for process improvements, product enhancements, and knowledge base updates • Surprising and delighting our customers with a handwritten note, remembering a birthday, or otherwise going the extra mile to knock their socks off • Reducing cancellations by solving problems and offering solutions to customers experiencing any issues

🎯 Exigences

• Bachelor’s degree and minimum one year related work experience required • Technical software experience a plus, but not required • Strong troubleshooting and problem-solving skills with the ability to manage complex customer issues independently • Must be friendly, professional, and committed to creating long-term relationships with our customers • Organized, detail-oriented individual capable of meeting short-deadline projects on a daily basis • Strong writing and phone skills • Critical thinker and a willingness to problem-solve • A team player who performs well independently • Ability to multitask, take direction and execute with precision • Must be a confident, adaptable self-starter who thrives in an empowered, fast-paced environment

🏖️ Avantages

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend. • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program