Director of Installation

🕒 il y a 8 jours

🇺🇸 États-Unis – Télétravail

💵 $150 000 - $175 000 / an

⏰ Temps Plein

🔴 Expert

👔 Directeur

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Express Flooring

Site WebLinkedInTous les Emplois

51 - 200 employés

👥 B2C

🏗️ Construction

💰 Venture Round en 2020-01

B2C • Construction

Express Flooring est une entreprise spécialisée dans les revêtements de sol résidentiels. Elle propose des consultations de design à domicile, des devis gratuits à domicile et une installation complète pour les particuliers. Son catalogue comprend notamment de la moquette, des lames de vinyle haut de gamme (LVP), du parquet, du stratifié et du carrelage. L’entreprise met également en avant des services tels que le déplacement gratuit des meubles, la préparation du support, l’installation professionnelle dès le lendemain et une garantie à vie sur l’installation. Elle opère dans plusieurs zones métropolitaines de différents États américains, notamment l’Arizona, la Californie, le Nevada, le Nouveau-Mexique, l’Oklahoma et le Texas, et propose des solutions de financement ainsi que des offres spéciales. Présente depuis 2004, Express Flooring s’appuie sur des conseillers locaux en design et des équipes d’installation pour répondre aux besoins des particuliers et leur permettre de choisir leurs revêtements directement depuis leur domicile.

Description

• Lead installation execution, satellite operations, and market performance across the Northeast • Report to the Chief Operating Officer • Lead and develop Market Operations Managers through expectations, operating reviews, field visits, action plans, and follow-through • Build a regional leadership bench and partner with Talent Acquisition on recruitment, onboarding, development, retention, and performance management • Own installation production from project readiness and scheduling through crew assignment, completion, documentation, and closeout • Maintain installer capacity through recruiting, qualification, onboarding, engagement, performance management, and retention • Set standards for workmanship, professionalism, customer communication, jobsite conduct, and compliance • Oversee material receipt, storage, project staging, installer load-out, returns, transfers, and reconciliation across satellite locations • Maintain inventory discipline and resolve shortages, damage, missing items, and transaction errors with Distribution • Establish standards for facility organization, material handling, equipment, access, security, and operational readiness • Own installation-related customer escalations and service recovery • Use complaints, reviews, warranty activity, and customer feedback to improve execution • Manage production, quality, installer capacity, labor, material loss, safety, revenue, expense, profitability, and capital targets • Lead operational readiness and go-live execution for new Northeast markets • Develop contingency plans for leadership, installers, materials, customer communication, and service performance • Partner cross-functionally with Sales, Customer Service, Order Processing, Ratings and Reputation, Distribution, Purchasing, Finance, IT, HR, Real Estate, and Expansion • Ensure compliance with safety, warehouse, vehicle, equipment, employment, and contractor requirements • Maintain incident-response practices and protect company assets and customer property

🎯 Exigences

• 10+ years of progressive leadership experience in multi-site installation, field service, market operations, home services, or a related operating environment • Proven success leading multiple locations and developing market leaders, coordinators, and field teams at scale • Experience building and managing subcontractor or independent installer networks, including capacity planning, recruiting, onboarding, quality, performance, and retention • Experience overseeing satellite or branch operations, material control, scheduling, service recovery, safety, and new-market launches • Track record of improving production, quality, customer satisfaction, service costs, and profitability • Strong financial judgment with experience managing operating budgets, labor, service costs, credits, and market profitability • Ability to analyze performance, identify root causes, resolve conflict, and create accountability across teams and functions • Experience working with ERP, CRM, scheduling, and field-service systems • Ability to travel frequently throughout the Northeast and remain actively engaged with teams and operating locations • Bachelor’s degree; equivalent relevant leadership experience will also be considered • Candidates must reside in Northeastern United States

🏖️ Avantages

• Performance bonus • Comprehensive medical, dental, and vision plan options • Free virtual healthcare for employees and family members • Health Savings Account (with HDHP enrollment) • Health & dependent care flexible spending accounts • Company-paid basic life insurance • Voluntary supplemental life insurance • Company-paid short-term disability insurance • Voluntary long-term disability • Company-paid Accident and Hospital Indemnity • Free Bereavement and Life Planning Support for employees and family members • 401(k) with company match (Pre-tax & Roth options) • Paid PTO, bereavement leave, and maternity leave • 7 company-paid holidays • Employee Assistance Program (EAP) • Opportunity to make a meaningful impact in a growing company • Recognized Top Workplace culture • Growth potential, job security, and competitive earnings

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