Staff Product Manager, Ecosystem Support

Emploi pas sur LinkedIn

🕒 il y a 13 jours

🗽 New York – Distant

🗽 New York – Remote

💵 $161 000 - $212 000 / an

⏰ Temps Plein

🔴 Expert

✅ Responsable Produit

👻 Score fantôme 0%

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Fanatics Betting & Gaming

Site WebTous les Emplois

- employés

🎲 Jeux d'argent

⚽ Sports

👥 B2C

Gambling • Sports • B2C

Fanatics Betting & Gaming est un opérateur américain de paris sportifs et de casino en ligne destiné au grand public, commercialisé sous les marques Fanatics Sports & Casino, Fanatics Sportsbook et Fanatics Casino. L’entreprise propose des paris sportifs via une sportsbook, des jeux de casino en ligne, le trading de contrats événementiels (Fanatics Markets) ainsi qu’une monnaie de fidélité unifiée appelée FanCash. Elle offre des applications mobiles et des expériences web, une disponibilité variable selon les États américains, des offres promotionnelles, des partenariats avec des équipes sportives et des outils ainsi que des informations dédiés au jeu responsable. Morton St. Trading Investments, LLC prend en charge l’activité de trading de contrats événementiels et est enregistrée auprès de la CFTC.

Description

• Own the product vision and roadmap for cross-ecosystem customer support • Document the current support landscape across operating companies, including systems, data, teams, and metrics • Define the target state, value, and sequence of work • Define the fan support record with Data, Engineering, and Architecture, including data sources, contracts, and shared-layer integrations • Reconcile identity, loyalty, and case taxonomies into shared ecosystem definitions • Define how Fanatics ONE tier, tenure, and cross-product history inform prioritization, routing, and agent context • Build relationships with product, operations, data, and leadership counterparts across Commerce, Gaming, and Collectibles • Drive agreement on shared priorities across business units • Design cross-business data sharing incorporating privacy, state gaming regulation, and Responsible Gaming requirements • Partner with Legal, Compliance, and Responsible Gaming teams to define data controls • Define and instrument cross-ecosystem support metrics before the first integration ships • Drive problem discovery, requirements definition, and delivery autonomously while aligning with senior product leadership and cross-functional partners

🎯 Exigences

• 8+ years of product management experience, preferably on platform, data, or internal-tooling products in a digital product organization • Experience building products for AI-assisted customer support, CX, or operations teams • Practical understanding of what agents need at the point of contact • Experience leading cross-organizational initiatives accountable for outcomes without owning the roadmap or delivery teams • Ability to reach agreement in large, matrixed organizations with competing priorities and incentives • Experience shipping across multiple business units • Ability to partner with engineering and data teams and communicate technical and product requirements • Excellent written and verbal communication skills • Ability to articulate product decisions and tradeoffs to executive audiences • Comfort making decisions with incomplete information and revising them as data changes • Experience with loyalty or membership programs spanning multiple products or brands preferred • Experience in regulated industries where data sharing has legal limits is a plus, but not required

🏖️ Avantages

• Base and bonus compensation • Full-time employment • Benefits information provided at https://benefitsatfanatics.com/

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