Senior Product Manager – Payment Disputes

🕒 il y a 1 mois

🏈 Alabama, Arizona, +8 états de plus – Distant

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

💵 $119 767 - $155 697 / an

⏰ Temps Plein

🟠 Senior

✅ Responsable Produit

👻 Score fantôme 4%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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FINBOA

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 2016

☁️ SaaS

🏦 Banque

💳 Fintech

SaaS • Banking • Fintech

FINBOA est un fournisseur SaaS de gestion des litiges axée sur la conformité et d'automatisation du back-office pour les banques communautaires et régionales ainsi que les coopératives de crédit. L'entreprise propose des solutions automatisées pour le suivi des litiges Reg E, les litiges de paiement, l'onboarding de trésorerie, la gestion des exceptions, et l'automatisation des processus numériques qui s'intègrent aux systèmes bancaires numériques pour réduire le temps de traitement, les radiations, et le risque de conformité tout en permettant une prise de décision sans contact ou guidée par la politique.

Description

• Own and maintain the strategic roadmap for FINBOA’s Payment Disputes portfolio • Translate customer, regulatory, and business needs into BRDs, FRDs, epics, user stories, and clear acceptance criteria • Manage and prioritize the product backlog in partnership with Engineering • Conduct customer, prospect, and internal stakeholder discovery to identify unmet needs and market opportunities • Monitor developments affecting card disputes and chargebacks, including Regulation E and Regulation Z, and translate them into product requirements • Define and track product adoption, utilization, retention, and customer satisfaction metrics • Lead customer advisory sessions, beta programs, and structured product-feedback initiatives • Partner with Product Marketing on positioning, pricing input, messaging, and launch planning • Work with Client Experience and Support to address recurring customer issues through product improvements • Develop business cases for new products and major enhancements • Support strategic sales opportunities, demonstrations, and RFP responses • Validate delivered functionality and support acceptance testing and release readiness • Deliver a clear, customer-informed roadmap that strengthens the Payment Disputes portfolio and produces measurable business results

🎯 Exigences

• Eight or more years of product management experience in SaaS, fintech, banking technology, payments, fraud, or a related industry • Demonstrated success owning strategic product roadmaps and leading initiatives from concept through launch • Strong experience developing business requirements, user stories, and acceptance criteria • Solid understanding of Agile methodologies and the software development lifecycle • Strong analytical, communication, and stakeholder-management skills • Ability to influence both technical and non-technical partners • Experience using Jira, Azure DevOps, or Confluence • Experience with disputes, chargebacks, fraud, card operations, Regulation E, Regulation Z, or financial operations workflows is strongly preferred • Experience supporting banks, credit unions, community financial institutions, or fintech providers is preferred • Experience with workflow automation or product commercialization is a plus • Must reside in Alabama, Arkansas, Arizona, Florida, Georgia, Illinois, Massachusetts, North Carolina, New York, Pennsylvania, South Carolina, or Texas • Typical business hours, Monday through Friday

🏖️ Avantages

• Simple IRA with Matching • Bonus based on performance • Competitive salary • Dental insurance • Health insurance • Opportunity for advancement • Paid time off • Training & development • Vision insurance • Wellness resources • Eligible for quarterly bonus • Medical, dental, and vision coverage • Simple IRA plan with company match • Occasional travel may be required