Customer Service Agent

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FINN

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2019

🚘 Automobile

📦 Logistique

💳 Fintech

💰 Debt Financing en 2023-07

Automotive • Logistics • Fintech

Chez FINN, notre mission est de transformer la mobilité pour les personnes, les organisations et la planète, en offrant une mobilité sans frictions : Nous aidons tous ceux qui aiment conduire leur propre voiture mais qui refusent les tracas, les engagements et les coûts opaques liés à la propriété automobile. Nous y parvenons en proposant des abonnements automobiles mensuels, tout compris et immédiatement disponibles. Le meilleur dans tout cela : FINN offre une option de mobilité plus durable en finançant des projets de protection du climat.

Description

• As a Customer Service Agent, you are the interface between FINN and our customers. • You assist with telephone inquiries and handle written tickets to provide our customers with an excellent experience. • With your strong service orientation, you help ensure that our customer service remains among the best in the industry.

🎯 Exigences

• Previous experience in customer service is a plus but not required. If you have worked in another field or are looking for a new challenge, you are welcome to apply. We'll teach you everything you need. • You are communicative, empathetic, and enjoy helping others. • You approach problems proactively and resolve them decisively. • You are curious, enjoy learning, and are open to understanding different issues and people. • Even when things get busy, you keep an overview and find pragmatic solutions. • You have excellent German (C2) and good English skills (B1).

🏖️ Avantages

• This position is based in Munich, with the flexibility to work fully remote or from a home office (within Germany). By arrangement, temporary work from other EU countries is possible. • FINN has significant growth potential. You have the chance to develop quickly and succeed in a highly motivated startup environment with challenging projects in cross-functional teams. • Want to improve your English or develop new skills? FINN provides an annual training budget of €1,500, which you can use to enhance your professional skills. • Want to drive your own FINN car? With your employee discount, that's no problem.