Event Technology Operations Manager

🕒 il y a 3 jours

🇺🇸 États-Unis – Télétravail

💵 $92 880 - $106 812 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

⚙️ Opérations

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FIRST

Site WebLinkedInTous les Emplois

501 - 1000 employés

💼 Conseil

🏥 Santé

📦 Logistique

Consulting • Healthcare • Logistics

Premier est une agence mondiale de création d'expériences de marque, offrant des services en contenu, création, technologie numérique, gestion & livraison, et données & insights. Se positionnant soit comme partenaire d'agence à service complet, soit en intégrant des talents spécialisés dans les équipes clients, Premier rapproche les marques et les personnes à travers des expériences créatives et connectées. Présente dans 12 pays avec plus de 900 collaborateurs, Premier collabore avec des clients de divers secteurs, notamment les services financiers, la technologie, les médias nouveaux et traditionnels, l'automobile, l'aérospatiale, la santé, et les services professionnels. Premier a reçu de nombreuses distinctions, y compris être nommé parmi les 150 meilleurs organisateurs & agences d'événements aux États-Unis par Eventex, figurant parmi les "200 meilleures agences de marketing" en 2023, 2022 & 2021 par Chief Marketer, reconnu comme une des "50 meilleures sociétés d'événements" par Special Events, inclus dans le Top 100 des "meilleurs lieux de travail à New York" par Crain's New York Business, et répertorié comme une des "1000 entreprises qui inspirent la Grande-Bretagne" par le London Stock Exchange Group. Pour en savoir plus, consultez www. firstagency. com.

Description

• Lead operations for Dealogic’s Conference Manager platform within the global events technology program • Manage end-to-end delivery of event registration websites, attendee communications, registration pathways, and related technology solutions within SLAs • Serve as the primary client contact, providing strategic direction, platform guidance, issue resolution, and support • Coordinate staffing and resource requirements for Conference Manager website builds • Partner with business lines, event planning, data management, registration, technology teams, and the platform vendor on fixes and enhancements • Communicate product roadmap, platform updates, releases, and anticipated changes • Develop and maintain SOPs, best practices, workflows, governance, and quality-control processes • Create user guides, tutorials, training materials, and knowledge-sharing resources • Train new joiners in Conference Manager • Manage and develop a team of web builders, including assigning builds, monitoring workloads and timelines, conducting QA, coaching, and performance feedback • Ensure team adherence to KPIs and SLAs • Lead continuous-improvement initiatives to increase efficiency, strengthen quality, reduce manual effort, and improve client and attendee experience • Support platform adoption through newsletters, targeted communications, and educational materials

🎯 Exigences

• 8–10+ years of related experience in event technology, registration technology, attendee management, or comparable event operations • Advanced expertise in Dealogic’s Conference Manager platform required • Previous people management, team leadership, or supervisory experience strongly preferred • Strong proficiency in Microsoft Office, particularly Excel • General knowledge of HTML and CSS preferred • Ability to manage multiple projects, priorities, and deadlines simultaneously • Strong organizational and time-management skills • Ability to work independently, exercise sound judgment, and learn new technology platforms with limited guidance • Strong critical-thinking and strategic problem-solving skills • Excellent written and verbal communication skills • Flexibility to work outside standard business hours, including evenings and weekends, for onsite event support or remote troubleshooting • Must reside and have work authorization in the United States • Must be able to work EST hours

🏖️ Avantages

• Medical, Dental & Vision, including the option of a high deductible health plan (HDHP) with a health savings account (HSA) • 401 (k) • Five Flexible Spending Accounts Options • Generous Paid Time Off Allowance • Employee Assistance Program (EAP) • Life, Disability & Pet Coverages • Wellness Stipend • Mobile Phone Allowance • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more • Aura Identity Theft Protection • Discretionary Bonus Structure • Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.