Client Success Manager – Law Enforcement

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First Due

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Artificial Intelligence • SaaS • Public Safety

First Due est une solution logicielle de pointe alimentée par l'IA, spécialement conçue pour les agences d'incendie et de services médicaux d'urgence (EMS), offrant une plate-forme complète pour gérer efficacement leurs opérations. L'entreprise propose une large gamme de fonctions intégrées incluant le rapport d'incident, la gestion du personnel, le suivi des actifs et l'analyse des données, le tout accessible depuis une interface cloud unique. Cette solution innovante améliore non seulement l'efficacité opérationnelle, mais favorise également la collaboration inter-agences et l'engagement communautaire, en faisant un outil essentiel pour la gestion moderne de la sécurité publique.

51 - 200 employés

Fondée en 2016

🤖 Intelligence artificielle

☁️ SaaS

Description

• Build and maintain long-term, strategic relationships with Law Enforcement agencies nationwide. • Drive adoption and continued engagement of the First Due platform across all levels of the department. • Lead recurring executive and operational business reviews with Chiefs and Command Staff. • Proactively identify at-risk accounts and take action to strengthen satisfaction and retention. • Partner with Sales on renewal strategy, contract expansion, and cross-sell opportunities. • Collaborate with Product and Engineering teams to relay customer feedback and influence roadmap priorities for the Law Enforcement suite. • Deliver targeted education, enablement, and engagement programs designed to drive utilization and measurable outcomes. • Maintain accurate account health metrics, usage rate, and renewal forecasts. • Represent the voice of the customer internally while advocating for First Due's vision and best practices externally. • Participate in user groups, conferences, and regional events to strengthen relationships within the Law Enforcement community.

🎯 Exigences

• Extensive experience working with or supporting Law Enforcement or Public Safety agencies. • Demonstrated ability to manage enterprise-level customers with multiple stakeholders and complex needs. • Strong communication and presentation skills - comfortable leading conversations with Chiefs, Command Staff, and agency leadership. • Data-driven mindset with an ability to interpret usage trends, risk signals, and growth opportunities. • Self-starter with strong organizational skills and the ability to prioritize across multiple customers and deadlines. • Familiarity with public safety technology ecosystems (RMS, CAD, digital evidence, personnel management) is a plus. • Willingness to travel occasionally for onsite agency visits, conferences, or customer summits.

🏖️ Avantages

• competitive pay • medical, dental, and vision coverage • FSA/HSA • 401(k) • flexible PTO • fully remote workplace • technology stipend • opportunities for advancement