Flex
11 - 50 employés
💰 €100 000 000 Debt Financing en 2023-09
Plateforme financière de bout en bout pour les entreprises.
Customer Experience Specialist
🕒 il y a 1 mois
🇵🇭 Philippines – Télétravail
💵 $18 000 - $25 000 / an
⏰ Temps Plein
🟢 Junior
🟡 Intermédiaire
💝 Support Client
🚫👨🎓 Aucun diplôme requis
🗣️🇺🇸🇬🇧 Anglais requis
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Flex
11 - 50 employés
💰 €100 000 000 Debt Financing en 2023-09
Plateforme financière de bout en bout pour les entreprises.
Description
• Handle complex customer issues across banking, credit, and payments • Guide VIP and high-revenue accounts through multi-step processes • Coordinate with engineering, underwriting, risk, and compliance teams to resolve issues • Create and update documentation when encountering process gaps
🎯 Exigences
• 2+ years in fintech or financial services customer support • Fluent English (written and spoken at a professional level) • Experience with Zendesk, Salesforce, or similar CRM tools • Availability to work nights and weekends (US business hours)
🏖️ Avantages
• Premium, white-glove service • High ownership • Autonomous problem-solving
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