Customer Support Specialist

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Flippa.com

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2009

🛍️ eCommerce

🤝 B2B

🏪 Place de marché

💰 €11 000 000 Series A en 2021-09

eCommerce • B2B • Marketplace

Flippa. com est le plus grand marché mondial pour l'achat et la vente d'entreprises en ligne, y compris des sites web, des boutiques eCommerce, des entreprises SaaS et des services numériques. Il connecte acheteurs et vendeurs, facilitant les transactions avec des services de conseil d'experts tels que les évaluations et l'assistance juridique. Avec une communauté mondiale de plus de 600 000 acheteurs et investisseurs, Flippa. com simplifie le processus d'acquisition et de cession d'actifs numériques, répondant à la fois aux débutants et aux entrepreneurs expérimentés.

Description

• Support new and existing users in setting up and successfully using Flippa • Deliver timely, high-quality customer support across chat, email, and platform channels • Help customers understand how Flippa works, improving onboarding success and platform adoption • Manage, investigate, and resolve customer issues and complaints, escalating where appropriate • Ensure customers receive clear, accurate, and consistent communication at all times • Monitor and manage incoming payments into the FlippaPay Trust Account to ensure release of payments in line with compliance and regulatory requirements. • Act as the voice of the customer by sharing insights and feedback with the Product team • Contribute to continuous improvement of support processes, tooling, and knowledge resources • Collaborate closely with global CX colleagues to ensure seamless coverage across time zones

🎯 Exigences

• 2–3+ years’ experience in a customer support or customer-facing role • Hands-on expertise using a ticketing system (Zendesk preferred) • Experience working with real-time messaging tools (e.g. Slack) • Exposure to identity verification, risk monitoring, or trust & safety tools (advantageous) • Strong customer-first mindset with a track record of high-quality service delivery • Ability to manage time effectively and work independently with minimal supervision.

🏖️ Avantages

• Competitive pay • Equity options • Generous paid time off for your birthday • Paid study time • Paid volunteering time • Preventive health initiatives